Authentication error

  • Resolved novaturientca

    (@novaturientca)


    1 year, 6 months ago

    Hello,

    I would like to connect my MonsterInsights accounts to the new GA4 property. I’ve run the launch wizard and entered the UA code (it had my old tag already pre-entered). Now when I click on ‘Connect MonsterInsights’, I get the following error: Oops! There has been an error authenticating. Please try again in a few minutes.

    I’ve tried multiple times and the error persists. Could you please assist?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @novaturientca,

    Thanks for reaching out. I’m sorry for the trouble here.

    Would you be able to try connecting MonsterInsights once more? It should work this time.

    If you continue to have trouble, please reach out to us at https://www.monsterinsights.com/get-help/ and our team will be happy to take a closer look at things.

    Thanks so much!

    Plugin Support Michelle D.

    (@devmich)

    Hi @novaturientca,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like for us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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