Authentication error

  • Hi there,
    love the idea for the plugin. Thanks for providing it as open source.

    I installed the plugin and used the default settings. I entered the URL and my login credentials (username, not email). I am getting “Oopss. An error occurred.”

    I edited the shortcodes.php file and changed the error messages to more speaking messages and was able to identify that the error occurs when creating the session cookie (line 56). Looks like no cookie is created.

    I double-checked URL and credentials and they work when I log in directly. However, I have to use the email address as username on atlassian.net to log in, not my username.

    Any ideas?

    Best regards,
    George

    PS: How can I contribute to the code?

Viewing 2 replies - 1 through 2 (of 2 total)

  • I’m receiving the exact same issue here.

    Plugin Contributor Kai

    (@kaikrannich)

    Sorry for the late response!

    Today I tried to reproduce the error but I didn’t have any problems with the authentication.

    First things to check:
    – URL contains trailing slash and protocol, e.g. https://craneapp.atlassian.net/?
    – Use your username and NOT your email address!
    – Delete your browser cache!

    If the error still occures, please give me more information about your password, e.g. which special characters are part of your password? I really want to fix the bug, but I couldn’t reproduce the error.

    Best regards.

    Kai from CRANE APP

Viewing 2 replies - 1 through 2 (of 2 total)
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