Authentication failed on GMC

  • cholosbhai

    (@cholosbhai)


    1 year ago

    Hi, When I generate a new feed and add the feed for product ratings and upload it in GMC. Upon fetching, it generates an error. Authentication failed? Please help me on how to fix that from CTX MANAGE feed
    Because we have the GMC username and password if that required for the feed

Viewing 1 replies (of 1 total)
  • Shahed

    (@shahedbd71)

    Hello,

    Thanks for reaching us,

    So far we could understand when you try to fetch a feed in your Google Merchants Center, it shows Authentication failed.

    The error you encounter is related to your server and IP, the first step is to check the firewall settings in your server and Cloudflare. If the IPs that Google Merchant is using to connect have been blocked, you may encounter the error while fetching your feed. In this case, you will need to add the IP to your whitelist or unblock it. Additionally, it is recommended to check your geographically block list, as blocking the USA may also result in this error. This is because Google Merchant’s IPs change periodically, and you may encounter this issue before Cloudflare can index and recognize the new IPs. 

    • This reply was modified 12 months ago by Shahed.
Viewing 1 replies (of 1 total)
  • The topic ‘Authentication failed on GMC’ is closed to new replies.