authentication problem
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Hi,
I’m trying to connect WordPress with the Google account, but the link in the email fails. I don’t know what’s happening.
When I click on the button I get the following error “Sorry, but all the values are required.”
How can i fix it?
Thanks
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Hi @puntocomestudio,
When I click on the button I get the following error “Sorry, but all the values are required.”
Can you please advise which button you are clicking and in addition share a screenshot of the error you are seeing there after?
Yest, this is the email with the button https://snipboard.io/pSClBW.jpg
And this is the error https://snipboard.io/sLAKBC.jpgThanks
Thank you for reaching back, clarifying things further, @puntocomestudio.
I understand the email is referring to a login link request.
Kindly try with the steps outlined here, instead, and let us know how it goes.
I hope this helps! Looking forward to hearing from you.
OK.
With the latest updates, the plugin gives a fatal error on the website.Hi there @puntocomestudio ??
With the latest updates, the plugin gives a fatal error on the website.
Could you please provide us with a screenshot so that we can see what you are describing?
Also, just to clarify, did you already have a chance to test with having only the WooCommerce and Google Listings & Ads plugins active, and see if the fatal error appears, or otherwise?
If you don’t already have a screenshot service installed, here are a few free options:
https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Additionally, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.
Looking forward to hearing from you!
Hi,
I have deactivated all the plugins, except Woocommercer and yours. And it still gives a critical error. You can see it in the links
Thank you for reaching back, with further details on this, @puntocomestudio.
Could you please also share a copy of your site’s System Status,?as exemplified here? Once you’ve done that, paste it here in your response.
Looking forward to hearing from you!
Hi,
YesWordPress Environment WordPress address (URL): https://bqbath.es Site address (URL): https://bqbath.es WC Version: 8.5.2 REST API Version: ? 8.5.2 WC Blocks Version: ? 11.8.0-dev Action Scheduler Version: ? 3.7.1 Log Directory Writable: ? WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: es_ES External object cache: – Server Environment Server Info: Apache PHP Version: 8.2.15 PHP Post Max Size: 64 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 10.3.39-MariaDB-0+deb10u2 Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Hide errors from visitors: ? Active Plugins (25) Advanced Product Fields for WooCommerce: por StudioWombat – 1.6.6 Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.5.6 Joinchat: por Creame – 5.0.16 DynamicConditions: por RTO GmbH – 1.6.2 Elementor Pro: por Elementor.com – 3.19.0 Elementor: por Elementor.com – 3.19.0 Envíos por provincias (ES): por Enrique J. Ros – 3.0.0 Facebook for WooCommerce: por Facebook – 3.1.9 FG PrestaShop to WooCommerce Premium: por Frédéric GILLES – 4.36.4 Google Listings and Ads: por WooCommerce – 2.5.16 GP Premium: por Tom Usborne – 2.4.0 Kadence WooCommerce Email Designer: por Kadence WP – 1.5.12 Loco Translate: por Tim Whitlock – 2.6.6 Make Column Clickable Elementor: por Fernando Acosta – 1.4.0 Ocultar métodos de envío: por Enrique J. Ros – 3.1.0 Solicitar NIF: por Enrique J. Ros – 3.1.0 Quitar intervalo de precios: por Enrique J. Ros – 4.0.0 Pasarela Unificada de Redsys para WooCommerce: por Redsys Servicios de Procesamiento S.L. – 1.4.5 WooCommerce PayPal Payments: por WooCommerce – 2.5.2 PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.7.7 WooCommerce Smart Coupons: por StoreApps – 8.9.0 WooCommerce: por Automattic – 8.5.2 Yoast SEO: por Equipo Yoast – 21.9.1 Smush: por WPMU DEV – 3.15.4 YITH WooCommerce Bulk Product Editing Premium: por YITH – 1.2.33 Inactive Plugins (0) Dropin Plugins (1) advanced-cache.php: advanced-cache.php Settings API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Base de la tienda: #32 - /tienda/ Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart. Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout. Mi cuenta: #35 - /mi-cuenta/ Términos y condiciones: #7829 - /terminos-y-condiciones/ Theme Name: GeneratePress Version: 3.3.1 Author URL: https://tomusborne.com Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo WooCommerce Support: ? Templates Overrides: – WooCommerce PayPal Payments Onboarded: ? Shop country code: ES WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-02-06 17:25:44 +02:00 Options: ? Notes: 98 Onboarding: completed Action Scheduler Completo: 1.415 Oldest: 2024-01-06 00:24:02 +0000 Newest: 2024-02-06 00:06:54 +0000 Fallida: 20 Oldest: 2023-08-10 17:27:55 +0000 Newest: 2024-02-02 11:09:04 +0000 En curso: 1 Oldest: – Newest: – Pendiente: 4 Oldest: 2024-02-06 06:06:53 +0000 Newest: 2024-02-07 00:06:45 +0000 Smart Coupons related settings Number of coupons to show: 5 Number of characters in auto-generated coupon code: Valid order status for auto-generating coupon: processing completed Include tax in the amount of the generated gift card: yes Deduct credit/gift before doing tax calculations: no Gift Card discount is inclusive of tax: no Automatic deletion: no Coupon emails: yes Printing coupons: yes Sell gift cards at less price?: no Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes Renewal orders should not generate coupons even when they include a product that issues coupons: no Allow sending of coupons to others: yes Allow schedule sending of coupons?: no Combine emails: no Auto generated coupon email: yes Combined auto generated coupons email: no Acknowledgement email: yes Enable taxes: yes Prices entered with tax: yes Rounding: no Display prices in the shop: incl Display prices during cart and checkout: incl Display tax totals: itemized Enable the use of coupon codes: yes Calculate coupon discounts sequentially: no Account endpoints > Coupons: wc-smart-coupons Status report information Generated at: 2024-02-06 02:06:55 +02:00Hey there ??
Thanks for sharing that!
Can I ask you to please also share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs so that we can take a closer look.
In the meantime, I understand that you have deactivated all plugins except for WooCommerce core and Google Listings and Ads, however can you try performing a full conflict test so that we can rule out both theme and plugin conflicts. You can do this by following the steps outlined in the support guide below:
To prevent testing on your live site, you can use the free?Health Check?plugin which will allow you to deactivate plugins and switch themes while you’re still logged in, without affecting normal visitors to your site.
Cheers!
Yes,
These is:
2024-02-01T10:12:32+00:00 CRITICAL Uncaught Automattic\WooCommerce\GoogleListingsAndAds\Exception\AccountReconnect: Vuelve a conectar tu cuenta de Jetpack, por favor. in /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/src/Exception/AccountReconnect.php:26 Stack trace: #0 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/src/Internal/DependencyManagement/GoogleServiceProvider.php(237): Automattic\WooCommerce\GoogleListingsAndAds\Exception\AccountReconnect::jetpack_disconnected() #1 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/src/Internal/DependencyManagement/GoogleServiceProvider.php(209): Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider->handle_unauthorized_error() #2 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/promises/src/FulfilledPromise.php(48): Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider->Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\{closure}() #3 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/promises/src/TaskQueue.php(52): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Promise\FulfilledPromise::Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Promise\{closure}() #4 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/promises/src/Promise.php(251): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Promise\TaskQueue->run() #5 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/promises/src/Promise.php(227): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Promise\Promise->invokeWaitFn() #6 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/promises/src/Promise.php(272): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Promise\Promise->waitIfPending() #7 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/promises/src/Promise.php(229): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Promise\Promise->invokeWaitList() #8 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/promises/src/Promise.php(69): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Promise\Promise->waitIfPending() #9 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/guzzle/src/Client.php(189): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Promise\Promise->wait() #10 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/vendor/guzzlehttp/guzzle/src/ClientTrait.php(95): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Client->request() #11 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/src/API/Google/Connection.php(52): Automattic\WooCommerce\GoogleListingsAndAds\Vendor\GuzzleHttp\Client->post() #12 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/src/ConnectionTest.php(772): Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Connection->connect() #13 /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/src/ConnectionTest.php(71): Automattic\WooCommerce\GoogleListingsAndAds\ConnectionTest->handle_actions() #14 /var/www/vhosts/bqbath.es/httpdocs/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\GoogleListingsAndAds\ConnectionTest->Automattic\WooCommerce\GoogleListingsAndAds\{closure}() #15 /var/www/vhosts/bqbath.es/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #16 /var/www/vhosts/bqbath.es/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #17 /var/www/vhosts/bqbath.es/httpdocs/wp-admin/admin.php(175): do_action() #18 {main} thrown en /var/www/vhosts/bqbath.es/httpdocs/wp-content/plugins/google-listings-and-ads/src/Exception/AccountReconnect.php en la línea 26
Thank you for reaching back, with the error log, @puntocomestudio.
It appears the issue is the following, as reported there:
Vuelve a conectar tu cuenta de Jetpack, por favor.
To restore functionality of Google Listings & Ads, you have two options:
- Reconnect Jetpack, or;
- Connect?only?your WordPress.com account to Google Listings & Ads?instead of Jetpack.
I trust that points you in the right direction, but if you have more questions, let us know.
We’re happy to help.
- The topic ‘authentication problem’ is closed to new replies.
