Authentication Required.

  • Resolved crazywazza

    (@crazywazza)


    6 years, 9 months ago

    Hi All

    I feel so stupid as I cannot figure out what I am doing wrong!

    So Ive registered on the Keyy website, downloaded the app and have installed the plugin on the site.

    When I scan the barcode to add the website to my profile, I get this message:
    Authentication Required.
    This site requires user credentials to connect.

    I have added my usernames and passwords for the site which I know are correct, but it just keeps coming up. I cannot get further.

    Thanks
    Warren

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi Warren,

    Keyy doesn’t require your WordPress username and password, I believe this message is asking for your HTTP Authentication username and password so you should enter them.

    Also what OS are you on iOS or Android?

    If you are not sure what your HTTP Authentication credentials are or you are using these and it’s still not working, can you use the in app option to open a support request?

    This will send us your log file from the device.

    Best Wishes,

    Ashley

    Thread Starter crazywazza

    (@crazywazza)

    Hi Ashley,

    Thank you for your speedy response.

    I have sent a support ticket via the app.

    Thanks

    Hi Warren,

    I’ve replied via that ticket do check your emails.

    Best Wishes,

    Ashley

    Thread Starter crazywazza

    (@crazywazza)

    Done ??

    Hi Warren,

    I’ve not yet recieved a reply? can you check the email has sent?

    Best Wishes,

    Ashley

    Thread Starter crazywazza

    (@crazywazza)

    Hi Ashley,

    I checked and it showed in my sent box.

    I have resent the mail.

    Thanks
    Warren

Viewing 6 replies - 1 through 6 (of 6 total)
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