Authentication token missing

  • Resolved yahd2023

    (@yahd2023)


    1 year, 5 months ago

    Today, I installed the HubSpot plugin and created a couple of forms. The forms do show up in my non-WP HubSpot app.

    But, when I tried to log in to the plugin / forms again, I only get 2 errors:

    First a flash on the screen says “the hubspot for wp plugin is not able to load pages”. Then a second screen comes up “authentication token missing”

    I have deactivated, deleted and reinstalled the plugin.

    I have reset the plugin once installed.

    I can access other tools like email within the plugin, just not forms.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support gsugrue

    (@gsugrue)

    Hey @yahd2023,

    Thanks for reaching out!

    Can you record a HAR file of you resetting the plugin using the ‘Reset plugin’ button in the ‘Settings’ tab, reconnecting the plugin, and clicking on the ‘Forms’ tab?
    This HAR file will capture any errors that occur and will help us debug the issue.

    Here are?instructions?on how to capture a HAR file.

    Please email it to our support email: [email protected]

    Thanks and Best Regards,
    Gearoid

    Plugin Support gsugrue

    (@gsugrue)

    Hey,

    I’m closing this thread as it relates to your infrastructure, and guidance was provided by email.

    Thanks and Best Regards,
    Gearoid

Viewing 2 replies - 1 through 2 (of 2 total)
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