Authorisation problem

  • Resolved vitugan

    (@vitugan)


    1 year, 3 months ago

    Hello

    I try to authorise using the keys according to the instructions, but it is not successful. I receive a message:

    Authorisation failed Cause: IP_NOT_ALLOWED please try again.

    Then I whitelisted the server IP address in Zoho. This did not help me solve the problem. I still get the same message.
    Perhaps you have faced a similar problem and could tell how to fix it.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Forms Integrations Support

    (@formsintegrationssupport)

    Hello @vitugan,

    We have checked that everything is working fine on our side. We believe that the problem is caused by Zoho.

    Thank you,
    Forms Integrations Team.


    Plugin Support Forms Integrations Support

    (@formsintegrationssupport)

    It has been quite some time since we last heard from you. Therefore, we are assuming that your issue has been resolved. We will now proceed to close this topic. We wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

    Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)
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