Authorization mode, changing amounts

  • Resolved Anita Hill

    (@anita-hill)


    5 years ago

    The shop manager for my client’s store needs to change the amounts for ordered products, sometimes due to customers having a previous credit, sometimes due to customers ordering the wrong thing (these are education classes). Authorization mode is set, so she goes in and checks the order and makes any changes before capturing.

    She made a change to give customers credit the other day, and WooCommerce showed that Square had captured the amount just as she expected, but Square actually charged the customer the full price.

    I have been searching everywhere for an answer. It seems it must be with the WooCommerce Square plugin connection. What can we do to fix that, or is it part of an issue that is being investigated?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Anita Hill

    (@anita-hill)

    Is it even possible to edit an amount after it has been authorized but before capturing, in any payment gateway?

    Plugin Support con

    (@conschneider)

    Engineer

    Hi Anita,

    Is it even possible to edit an amount after it has been authorized but before capturing, in any payment gateway?

    No. The plugin’s architecture relies on the order amount being the same on both sides. This will need further plugin development and possibly also has an added legal dimension.

    Kind regards,

    Thread Starter Anita Hill

    (@anita-hill)

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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