Auto apply coupon stopped working

Hi @kadoma,

Greetings from WebToffee Support!

We are sorry to hear about the inconvenience you have experienced with the auto-apply coupons. To provide you with the best assistance and further diagnose the problem, we kindly request the following information:

1. Clarify whether you are experiencing an issue where the auto-apply coupons suddenly stopped getting applied and whether they were working properly as expected before.
2. Try applying the coupons manually and check if the coupons are getting applied. If the coupons are not getting applied manually as well, share the specific error message you receive when applying the coupon manually.
3. If you have provided any coupon restrictions for the coupon like product/category or any other restriction, check if the eligibility criteria are met for the coupon to get applied.

To better understand your coupon configuration and identify any potential issues, please provide screenshots of the tabs of the coupon edit page for any of the auto-apply coupons you have created.

Additionally, please share the WooCommerce System Status report. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report.

Furthermore, for troubleshooting purposes, let’s try the following steps:

1. Deactivate every plugin on your site except for Smart Coupon for WooCommerce and WooCommerce.
2. Check whether the coupon gets applied automatically in this state.

If the auto-apply works after deactivation, please activate each plugin one by one and check when the issue reappears. This will help us identify if any other plugin is conflicting with the Smart Coupon for WooCommerce plugin.

We appreciate your cooperation and look forward to resolving this issue for you.

tanks for support it’s solved!
I’m follow step 1 and 2 (Deactivate every plugin except Smart Coupon)

Hi @kadoma,

Thanks for getting back to us and providing us with the update. We are glad to hear that you carried out the troubleshooting steps and resolved the issue you had experienced.

Given that the issue was resolved after deactivating every plugin except Smart Coupon for WooCommerce and WooCommerce, did you happen to identify the specific plugin that might have been causing the conflict? Understanding this could assist us in enhancing our product and providing better support to users who encounter similar issues in the future.

We appreciate any insights you can provide on this matter. We look forward to your response.

Hey

I have the same problem

I disabled all plugins except your plugin and woocommerce and it still doesn’t add automatically

the coupon ‘tapfree’ should give free shipping for specific products

this product for example:

https://next.taptip.shop/product/usb-rechargeable-led-lamp-bulbs/

here is screenshoots:

Hey

I tried to make the coupon 1$ discount and it adds automatically !

Can you please add an option to apply it even if it 0 ? so to give free shipping for given products ?

Hi @mdahamshi,

Greetings from WebToffee Support!

Thank you for reaching out to us and providing us with the information. We were able to replicate the issue on our end, and we apologize for any inconvenience this might have caused.

We’ve taken prompt action to address this issue and have released a modified version 1.7.1 of the plugin.

We recommend updating to version 1.7.1 and checking if the issue you have experienced with the free shipping coupon with auto-apply is now resolved. If you encounter any further issues or require assistance, please don’t hesitate to reach out to us.

Thank you for your patience and understanding.