• Resolved benedictte

    (@benedictte)


    Can you help check why the coupons that we have set to auto apply aren’t working already? Before it was working seamlessly but we just noticed that it stopped when a customer complained. I tried to create a new coupon using similar criteria but it doesn’t work.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @benedictte,

    Sorry for the inconvenience. If you have too many coupons in your store with automatic apply enabled, this could happen.

    The below filter will allow you to have a maximum of 10 coupons (recently published) for auto-apply option. Replace the number 10 from the code and insert the required number to have as many auto-apply coupons for your store.

    add_filter( 'wt_smartcoupon_max_auto_coupons_limit', function( ) { return 10; } );

    For more details, please refer article.

    Thread Starter benedictte

    (@benedictte)

    Thank you for your reply. I only have 2 coupons that does auto apply so I don’t think this will solve it. Your thoughts?

    Thread Starter benedictte

    (@benedictte)

    I tried adding this to the functions.php and the problem remains the same.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @benedictte,

    Do you have any other restriction conditions set for these coupons?

    Thread Starter benedictte

    (@benedictte)

    Yes.

    The first coupon applies to a specific product category given a minimum order quantity.
    The second applies to a specific product category given the a shipping method is selected.

    I have the same issue. I have only 3 coupons but it doesn’t add automatically the discount.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @carlotoscani, @benedictte.

    Can you please edit and click update on these coupons and see if it fixes the issue. No changes need to be made.

    Thread Starter benedictte

    (@benedictte)

    Hi @webtoffee

    I did what you asked. They still don’t auto apply.

    Thanks!

    Thread Starter benedictte

    (@benedictte)

    This was resolved already. I got direct assistance from webtoffee support. I believe they added the fix in the latest update.

    Thanks!

    Hello, I have this problem too.
    I use the auto-apply cupom based on payments method. When I chose the coupon isn’t applied automatically.
    When I change payment method that not have cupon actived, appear a notice that cupons is corrected applied but refreshing disappear.

    Plugin Author WebToffee

    (@webtoffee)

    Hi all,

    We have identified the bug and fixed it in the latest release of the plugin. Please update and let us know if anything.

    i applied for auto apply. But it doesn’t work properly.
    For example if COD is my default payment option and i had applied OFF50 coupon on my prepaid payment gateways- Paytm, Paypal, Pay UPI
    So when i change from COD to Paytm the OFF50 coupon is not applied automatically then i have to choose another prepaid payment gateway then this code is applied. Everytime i have to play with diferent payment gateway selection so that coupon can apply automatically. Please help me to solve this issue.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Auto apply coupons worked before but aren’t working anymore’ is closed to new replies.