Auto Renewal not working

  • Hello, Our site has weekly and monthly plans, few of our users auto renewal was due but they got expired instead of being charged and got assigned free subscription, When we checked all their dashboard their cards were not there just a button Update Card is there. also Stripe. Though they are charged in Stripe but on site they are getting marked as expired.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mhmmdsufyan

    (@mhmmdsufyan)

    maybe we got the issue, while client connected stripe, he didn’t create endpoint in webhooks. We asked him for stripe access and created end point as written in documentation. We have setup a 1 day test membership. We’ll get to know if auto renew process or not by the end of tomorrow.

    Thread Starter mhmmdsufyan

    (@mhmmdsufyan)

    It doesn’t work, still marked expired membership and stripe isn’t actually charging from card just marking the invoice. Please help us resolve this issue.

    Plugin Support ramilbatoy

    (@ramilbatoy)

    Hi @mhmmdsufyan

    Can you please make sure to attach the below event to your Stripe endpoint versus all of them?

    customer.subscription.created
    customer.subscription.deleted
    charge.succeeded
    charge.refunded
    invoice.payment_succeeded
    invoice.payment_failed

    Also, I suggest running a plugin/theme conflict test on your website – Try to deactivate your plugins one by one until you find out which one is causing the issue.
    And try to switch to a default WordPress theme to see if this helps.
    See:?https://restrictcontentpro.com/knowledgebase/testing-for-conflicts-with-themes-and-other-plugins/

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