Auto-response emails

Thanks for reaching out @cfswain. Unfortunately, email issues like this usually don’t have to do with the plugin, but are more related to your hosting provider and how your organization’s email is set up. I’d recommend trying a few things:

1. Check your spam folders to makes sure the emails didn’t end up there. If they did, make sure to mark them as not spam so the email system starts to recognize that the emails are okay. How you do this depends on what email client you use.
2. If the emails aren’t going to spam, I’d suggest trying to change the email address used in the “From Email Address” field within the settings. You should be able to find it by going to https://www.lacasademaria.org/wp-admin/admin.php?page=wi-volunteer-management-help-settings#top#email. Preferably, it would be great if you could send from an email address that ends with @lacasademaria.org since that’s the domain used on the site.
3. If that still doesn’t work, I would recommend reaching out to your hosting provider to have them look into what’s happening with the emails when you’re trying to send them. It may help to install the Email Log plugin (https://www.ads-software.com/plugins/email-log/) too which can help you prove to them that the site is sending emails, but for some reason they aren’t reaching their recipients.

I hope that’s helpful. Let us know if you have any other questions.

Jonathan

Thanks, Jonathan – I’m following up for Cindy. I’ve tried all of the above and no luck. Does your plug in rely on Mail Poet to send the emails? That seems to be the only hitch I can find.
Thoughts?
Thanks – Anne

Thanks for getting back to us Anne. Mail Poet is a completely separate service that isn’t related to our plugin. If you disable the Mail Poet service do the emails start sending again? Are you seeing any errors related to that plugin?

In regards to trying the steps we originally provided, when you reached out to your hosting provider, what did they tell you? Also, when you install the Email Log plugin (https://www.ads-software.com/plugins/email-log/), are the emails showing up in there?

Let us know what you find.

Jonathan

Thank you Jonathan for your prompt reply. I love the plug-in and feel confident that we’ll get better at using it.

I’m pretty sure the email issue is fixed. I had to reset it. You hit the nail on the head as far as that is concerned.

However, another issues that came up: When I went into the event and tried to send an “Email your volunteers”, it gave me that error message again and I’m wondering if it’s because when the original opportunity went out to those that signed up, it was sent under another email address. Could that be the issue? Maybe it’s a residual effect from things being a little wonky on this go-around.

Also, will those emails save themselves somewhere so I can refer back to them or reuse them? Since I was unable to send the email today, I don’t know how that works.

I’m thinking I’ll wait for the next Volunteer Opportunity sign up to see if the problem solves itself.

Any thoughts?

Thanks,
Cindy

It’s great to hear you were able to make some progress Cindy. I’ll respond to your comments individually.

However, another issues that came up: When I went into the event and tried to send an “Email your volunteers”, it gave me that error message again and I’m wondering if it’s because when the original opportunity went out to those that signed up, it was sent under another email address. Could that be the issue? Maybe it’s a residual effect from things being a little wonky on this go-around.

The fact that the email address used before is different than the one used now shouldn’t cause an error to show up when you try to send an email. Just like before, this might be caused by the Mail Poet plugin, another plugin or an issue with your hosting provider.

Also, will those emails save themselves somewhere so I can refer back to them or reuse them? Since I was unable to send the email today, I don’t know how that works.

Unfortunately, the custom emails to volunteers aren’t currently stored for viewing later. That’s an interesting idea though and one we’ll jot down. Thanks for the suggestion.

I hope that’s helpful Cindy. Let us know how else we can help.

Jonathan

Thx. One more…

On that email I was unable to send today, would I have gotten any response/notification to “admin” like I do wwhen someone signs up?

Yes, when you send a custom email to volunteers the email is sent to the administrators for that volunteer opportunity, with the volunteers themselves BCC’ed.

I hope that’s helpful. Let us know if any other questions come up.

Jonathan

Since we haven’t heard from you in a while I’m going to mark this ticket as resolved. As always is the case, let us know if you have any other questions.

Jonathan