Auto-saving card details for subscriptions and renewals

  • Resolved dmcat

    (@dmcat)


    9 months, 3 weeks ago

    Hi there,

    We’re using Woocommerce and Yith for subscriptions to virtual courses. Previously when customers ordered them it would save their card payment method automatically to charge them monthly (using stripe via the woocommerce payment settings). Recently renewals have been going unpaid and it seems card info isn’t saving. I’m aware there’s a checkbox for customers to manually choose to save their details, but they didn’t need to in the past for subscriptions I believe. Is there any way to force/auto save this specifically for subscription products?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Alberto Ruggiero

    (@witcher83)

    Hello @dmcat

    this version of the plugin does not support Stripe!

    Thread Starter dmcat

    (@dmcat)

    Hi there @witcher83

    Thanks for the reply! We’ve got a licence for the premium version which does allow for stripe payments. Just can’t get it to save card details automatically. Currently user has to manually tick to save payment info, in the past this wasn’t an issue and renewals would go through. I’ve deployed a temporary solution that checks the box, which they can uncheck if they wish, but hoping for a more permanent solution.

    Plugin Support Alberto Ruggiero

    (@witcher83)

    Hello @dmcat ,

    for issues with the Premium version please open a ticket at https://yithemes.com since here is not allowed to provide support for commercial plugins.

    Thread Starter dmcat

    (@dmcat)

    Hi @witcher83,

    Thanks for the info! I’ll look into trying that track.

Viewing 4 replies - 1 through 4 (of 4 total)
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