auto split when original order status is processing

  • Resolved cciwebdev

    (@cciwebdev)


    4 years, 4 months ago

    HI
    I’m using the free version at the moment AND am testing a new website where payment method = cheque so every new order is set to “ON HOLD” so I have to manually advance to “PROCESSING”.

    Is is possible to split the order at this point automatically and set the sub order status to “PROCESSING” and the original order to completed? ie as soon as I move the order status to processing order splitter kicks in?

    Thx

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ibulbworksupport

    (@ibulbworksupport)

    You can change sub order status in General Settings tab like this https://prnt.sc/v8dzbm

    Thread Starter cciwebdev

    (@cciwebdev)

    Its not quite working as I’d hoped!

    When order placed it comes through as ON HOLD (which as I’m testing via cheque payment is OK for now)
    I then manually move to PROCESSING but no split happens at this point.
    I have to manually split the order. When I do this the sub orders are created and set to PROCESSING but the original order also says PROCESSING.

    1. Can the original order be marked as COMPLETE at the point of pressing the split order routine?

    2. When I move the original order stage to PROCESSING can the order slit automatically happen or is it always a manual action?

    Thx again.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Please attach a screenshot of your settings page, there are 2 dropdown options for this purpose. And one checkbox for auto split. Please provide a screenshot so we can review the settings.
    Also mention the splitting method you are using.

    Plugin Support ibulbworksupport

    (@ibulbworksupport)

    @cciwebdev Let me explain you how does Order Status functionality work?

    Section 1: In this section you can change splitted(child) order(s) status. It will change only child orders status not the parent order.
    Section 2: In this section you can change parent order status. There are two cases here, first is Single Order Case and the second is Split Order Case.

      An order is placed and there is no splitting so, its order status will be changed to your selected status.

      An order is placed and it is splitted to e.g. 2 orders. So, parent order status will be changed as selected in the dropdown.

    Most important: Order Status and Auto Split will work automatic environment. It will not change status when you split manually and it will not split when you change order status manually.

Viewing 4 replies - 1 through 4 (of 4 total)
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