Auto Tax Rates incorrect

  • Resolved tfrederick014

    (@tfrederick014)


    7 years, 4 months ago

    Since the day “Automated Taxes” came out in v1.8.0 it has been calculating the wrong tax rate. For example the sales tax rate for Victor, NY 14564 is 7.5% but WooCommerce Services keeps calculating the sales tax rate as 8.0%.

    I notice that WooCommerce Services is using TaxJar to calculate the rates. So I went to https://www.taxjar.com/sales-tax-calculator/ and input my Zip code 14564. The sales tax came up as 8.0% again but stated that my county was Monroe instead of Ontario.

    I then went to https://www8.tax.ny.gov/JRLA/jrlaStart and typed in my address 7716 Victor Mendon Rd 14564 and it tells me I’m in Ontario County with 7.5% total sales tax.

    I have submitted a support ticket to TaxJar on the matter. I want everyone to be aware of possible tax miscalculation.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Jeff Stieler

    (@jeffstieler)

    @tfrederick014,

    It seems that TaxJar may have already fixed the issue – I checked the address and TaxJar now shows the correct county and rate.

    Just a heads up – this is a public forum. We don’t recommend sharing potentially sensitive information like phone numbers and addresses.

    Thread Starter tfrederick014

    (@tfrederick014)

    The TaxJar calculator is still telling me it’s Monroe County or Wayne County with 8.0% tax not Ontario with 7.5% Screen Shot with full address Screen Shot with just Zip I have cleared all cache and cookies in my browser as well.

    Thanks for the heads up, I posted the public address to my store’s location.

    Here’s a screen shot from the NYS website

    Plugin Contributor Jeff Stieler

    (@jeffstieler)

    My apologies @tfrederick014,

    I seem to have let the address field use the auto-complete value, which added the ZIP+4. With the ZIP+4, the correct tax rate is shown: https://cldup.com/QS5A5jzYGS.png

    Can you try setting your store’s postcode to 14564-9117?

    Thread Starter tfrederick014

    (@tfrederick014)

    I will try that.

    TaxJar got back to me and gave me a generic response about how they calculate tax rates. Saying a zip+4 is more accurate since some zip codes may contain multiple rates. In this case zip 14564 only contains one rate and is only located in 1 county not 3.

    I tried inputting 14564-9117 into my billing and shipping address upon checkout on my website and it spit out 7.5%.

    So I guess I’m going to need to use an address validation solution that autocorrects zips to zip+4 so TaxJar stops calculating the wrong tax amount.

    Maybe in a future update WooCommerce Services will implement such a service.

Viewing 4 replies - 1 through 4 (of 4 total)
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