Auto Translation Issue (There has been a critical error on this website.)

  • Resolved rpculturation

    (@rpculturation)


    2 years ago

    Hi,

    After Auto Translation with Google API, it shows the eror message (There has been a critical error on this website.) when I change to the second language (from English to Korean).

    So I just did a rollback.

    Also when I delete “wp_trp_gettext_en_us”,”wp_trp_gettext_en_us” in the database, it became back ok, but all translation data were disappeared.

    My phpMemory: 4096 M
    So that’s not related to memory issue.

    Now I’m using Free version of Translatepress with Google API key. If this problem is not resolved, I won’t subscribe your plans.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    What kind of critical error did you receive?
    If we are talking about the 500 one, well this error (or sometimes a white page or “The site is experiencing technical difficulties.”) is a very general server error.

    One of the first web search results says that “The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the website’s server but the server could not be more specific on what the exact problem is.”??

    To debug this further, please follow these steps:
    ??
    1. Ask your host to identify this specific error and/or for the PHP error log.
    2. Try and increase your WordPress memory limit: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
    3. set WP_DEBUG to true in wp_config.php file: https://codex.www.ads-software.com/WP_DEBUG and try again. See if you get any errors.
    ?4. Check if you have duplicate entries in your *trp_* tables from the database. If you do, you can use the Remove duplicate rows option from TP Settings –> Advanced tab to clear them.
    5. ??*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, enable everything one by one, checking each time to see when the problem returns.

    Thread Starter rpculturation

    (@rpculturation)

    As I already mentioned above and below now.

    “There has been a critical error on this website.”

    That’s not 500 error or server error.

    1. Ask your host to identify this specific error and/or for the PHP error log.
    A. I’m using Linode Cloud server hosting. The setting is pretty well structured

    2.Try and increase your WordPress memory limit:
    A. I already told you my php memory is 4096 M, so that’s not memory issue.

    3. I did it WP_DEBUG true, but it didn’t show the error message when I change to the second language.

    4. Sure I already remove duplicated, and optimize it. But it’s not resolved.

    5. I’m using your plugin to translate the theme into a multilingual page, so that changing it doesn’t help.

    Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    I see you have another two tickets opened on the same topic. I marked this as resolved. Let’s continue the conversation on this ticket, please.

    Could you please attach a link where I can see the error?

    I’m using your plugin to translate the theme into a multilingual page, so that changing it doesn’t help.
    It is not clear what you mean exactly. You have just let us our plugin enable, while the others are inactive. If the issue persists, probably is related to us. If not, you will have to reactivate each plugin one by one or in small bulks until the issue will reapear. In this way you will find the culprit.

Viewing 3 replies - 1 through 3 (of 3 total)
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