• Resolved dklassen

    (@dklassen)


    Trying to run the update to 4.1.1 I’ve done this many times but now after I put in my FTP password in it goes to a blank page. Not the whole page, I still see all the menus and the rest of WP fine, it’s just the status window that turns gray and just sits there. Any thoughts?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Samuel Aguilera

    (@samuelaguilera)

    Looks like you may have a file/folder permission/ownership issue. Contact with your hosting support.

    Thread Starter dklassen

    (@dklassen)

    I’m on a dedicated server but how do I find out what kind of permission issue I’m having? My updates always worked in the past and plug in updates seem to still be working fine. This just started out of the blue and I haven’t changed anything on the server.

    bernbe01

    (@bernbe01)

    you can always enable debug for more verbosity

    https://codex.www.ads-software.com/Debugging_in_WordPress

    Thread Starter dklassen

    (@dklassen)

    I turned on debug but it doesn’t look like it’s generating any logs… maybe no errors?

    bernbe01

    (@bernbe01)

    if you haven’t already, please check your console (F12 in chrome) and see if gives an error there and let us know

    you’ll have to reload the page once you enable the console

    Thread Starter dklassen

    (@dklassen)

    No errors.

    This is what I see when I do the upgrade and after I put in my FTP password.

    https://www.midtenmaker.com/images/screenshot.png

    bernbe01

    (@bernbe01)

    do you have ssh access? you can try resetting perms with these commands if yes:

    find /path/to/doc/root -type d -exec chmod 755 {} \;
    find /path/to/doc/root -type f -exec chmod 644 {} \;

    I suggest reading the caveats of this at the source page to reduce the chances of breaking your install

    Source

    Thread Starter dklassen

    (@dklassen)

    I do have ssh access but I’m no server guy by any stretch so I’m a little leery about getting into that.

    bernbe01

    (@bernbe01)

    whoever setup the server (or if it’s a vps from a big company) they should be able to help you

    Thread Starter dklassen

    (@dklassen)

    Thank you, got the server host to run the permission reset and that fixed my issues.

    bernbe01

    (@bernbe01)

    awesome sauce!

    mind marking this as resolved?

    Thread Starter dklassen

    (@dklassen)

    thank you for the reminder. I’ll do that.

Viewing 12 replies - 1 through 12 (of 12 total)
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