• Resolved ryangerlach

    (@ryangerlach)


    My auto-import plug in doesn’t seem to be working.

    I’ve tried two methods of importing data – file from a server (uploaded via FTP) and a CSV file from a URL (Google Sheets).

    Both import fine when I import them manually, but I have auto-update set to perform every 15 minutes and nothing happens.

    I have most related threads and tried a few things.

    I have followed this tutorial regarding cron jobs:
    https://www.siteground.com/tutorials/wordpress/real-cron-job/

    I have also tried increasing the PHP memory to 1024M.

    Neither things have worked.

    Do you have any other suggestions?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter ryangerlach

    (@ryangerlach)

    I have also disabled my caching plug-in.

    I just noticed I had https:// instead of https:// in my cron job command. Not sure if that makes a difference?

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    thanks for your post, and sorry for the trouble.

    So you have set-up a normal server cron job, instead of relying on the unstable WP Cron system? Can you maybe try investigating this more with a plugin like “WP Crontrol” or the Cron manager of the “Core Control” plugin?

    The https/http should not make a difference.

    Regards,
    Tobias

    Thread Starter ryangerlach

    (@ryangerlach)

    I have installed WP Cron system, but to be honest I’m not sure what I’m looking for. I’m not entirely sure what a Cron job is if I’m being honest.

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    a “cron job” basically just is telling the server to do something periodically, at specific time intervals.
    This normally is a standard feature of Linux servers, but not every web host company allows using these (unless you pay more). Because of that, WordPress has its own system for this, but by its nature, it’s not very reliable. It basically needs frequent visitors on the site, which often is not the case for new sites, or sites in testing environments. Also, caching can often cause problems for the WordPress cron system.
    That’s why it’s usually better to use a real server cron job (if the web host company offers them in the paid-for plan).

    With the mentioned plugins, one can usually manually trigger the relevant action (the auto import) in the same way as a cron job would trigger it. This might help in debugging the original issue.

    Regards,
    Tobias

    Thread Starter ryangerlach

    (@ryangerlach)

    Makes sense.

    So how do I make this happen in WP Crontrol? Do I need to configure the plug in in anyway or should it work automatically? Sorry for being such a noob.

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    that plugin basically shows you a list of all cron jobs that are set up in WordPress. It then allows you to trigger them manually, which could show if the general functionality works.

    If the issues persist, please drop me a note (the address is in the main plugin file “tablepress.php”), and I’ll take a look – I can’t promise a solution though.

    Regards,
    Tobias

    Thread Starter ryangerlach

    (@ryangerlach)

    Oh okay. I can’t see any cron jobs related to TablePress in the list.

    Is there a way to add one manually to run the auto-import?

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    that’s odd. There should be at least one with tablepress in the name, if you activated and configured the Auto Import Extension…
    So, if you want, I’ll gladly take a look!

    Regards,
    Tobias

    Thread Starter ryangerlach

    (@ryangerlach)

    That would be great. Do you need an admin login? Shall I email it to you?

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    yes, the address is in the main plugin file “tablepress.php”, in case you don’t have it yet.

    Regards,
    Tobias

Viewing 10 replies - 1 through 10 (of 10 total)
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