Autofill doesn’t work

Hi, just out of curiosity. Do you have a cache plugin running in your site?

Thank you

No, I don’t. So it can’t be that. Thanks for giving this a look.

Hi,

and click on an autofill value,

Just to make sure I understand your issue. What autofill value process are you referring too?

Thank you

I made a screen print but can’t figure out how to upload it here. When I press the Donate button, another screen pops up. This one requests the dollar amount of the donation and has buttons for PayPal and Credit or Debit cards. When I click on the Credit/Debit button, another screen pops up requesting credit card data plus my name and address. When I key in the first letter of my first name, a list of autofill choices pops up. When I pick one, the computer thinks about it a while then send me back to the same screen but empty, except for changing the country from the US to Panama.

Hi, which browser did you use to test this?

Thank you

FireFox 80.0

Have you tested any other browser? This would help me further understand your issue.

Thank you

I have but the other browsers don’t have histories of me entering address information. So, there’s nothing to pop up. My solution for the time being is to tell people not to click on autofill items when entering their address on the credit card page. It works fine if you type in the data fresh. No one else on the board of our small nonprofit has had the problem.

Thank you for sharing more information. I have submitted a message to the developers to investigate further this issue.

Kind regards

The credit card page is totally controlled by PayPal. The plugin has no control over that page (it only passes some values to that checkout page). You will need to ask PayPal what is going on since this is an issue with your PayPal account and the browser being used.

Thanks for letting me know that.