Automated Email Assistance

  • Resolved nickrpb

    (@nickrpb)


    4 years, 1 month ago

    Hi,

    I have just published a website with the help of GoDaddy using WordPress for ticket emails. The website is for people who pay to purchase a ticket for a live learning event.

    Currently the system generates an automated email with acknowledgement of payment (which is fine) but then sends a second email with a ticket. The email contains a QR code to the website (which is unnecessary) and no proper link to the event itself which is essential for people to access it. I run the events through Microsoft Teams so need a way of creating an email template where I can add a new link every time a new events occurs. I am not very good with IT and the templates for the emails look highly complex. There isn’t even a template listed for the ticket email this appears to be a standard one that is automatically used and cannot be changed.Currently the template .

    Is there a way to generate a new automated email template that i can add a link into for each event?

    Any help would bb greatly appreciated as I can’t run my business without this function.

    Many thanks,

    Nick.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter nickrpb

    (@nickrpb)

    Hi,

    Unfortunately I haven’t had a reply to this. I was wondering if anyone could help?

    Thanks,

    Nick.

    Hi @nickrpb,

    Sure thing! You can override any of the plugin’s template files with your own versions. In this case, the specific templates you want are:

    • /tickets/attendees-email.php: The template for the email with the attendee list when integrating with e-commerce plugins (like WooCommerce)
    • /tickets/email.php: Template for the email the customers get when they purchase tickets for an event. This email is the actual ticket people will use at the door of your event.

    Here are detailed instructions for overriding templates. Hopefully this gets you exactly what you’re looking for as far as linking up the event and anything you’d like to have in the email.

    Cheers,
    Geoff

    Thread Starter nickrpb

    (@nickrpb)

    Hi Geoff,

    Thank you so much for your reply. Its good to hear that I can modify the email template. Unfortunately I am not from a computer background and although I have logged into the server I cannot find the template files anywhere. Would someone be willing to either speak to me and talk me through where to find them or log into my account and correct them? I am happy to provide access to my word press account if it means that this can be sorted.

    Many thanks,

    Nick.

    Hi there,

    WordPress plugins are located in the /wp-content/plugins folder on your site. In this folder find the “event-tickets” folder. Inside this, you will find the template in src > views > tickets > email.php.

    You will then need to copy the template to your child theme. The location to copy this file to is listed in the notes at the top of the template. After copying to your child theme, you can make any needed modifications.

    Hope that helps!

    Best,
    Sky

    Its been a while now since this ticket had a response. I’ll go ahead and mark it as resolved but please feel free to open a new one if you still need assistance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Automated Email Assistance’ is closed to new replies.