Automated emails
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Hi, my website is not sending an email to customers when they make a purchase.
In WooCommerce email settings, the email labeled “Customer invoice / Order details” is set to “manually sent”, so I think this is why.
Problem is, I’m unable to find how to change this setting to have it sent automatically on purchase.
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Hi there,
Thanks for reaching out.
In WooCommerce email settings, the email labeled “Customer invoice / Order details” is set to “manually sent”, so I think this is why.
This isn’t the issue here, as the “Customer Invoice / Order details” notification is set to manual by default. It uses when you send an order notification manually from an individual order.
Can you please let me know what is the initial order status when someone places the order on your site? Also, can you please make sure that you have enabled the order notification as shown in the following screenshot:
Also, we want to see if the emails are being correctly generated and sent. You can do this by installing a plugin like WP Mail Logging, and placing a test order.
If the emails are being generated, there’s a good chance that the site’s server is blocking them from being sent. In this case, you’ll want to look into a dedicated SMTP provider.
If the emails aren’t being generated, most likely, something is conflicting with WooCommerce. This document goes over how to check for conflicts.
I hope it helps!
Best,
Thanks for reply.
I did everything and discovered an odd thing:
It’s not a WooCOmmerce problem, mail was in spam folder, but
1) I have an admin account in this wp website registered with a mail address (say @gmail) but the order confirmation mail was sent to another address (say @yahoo) that obviously I did enter sometime in the past and did remember, so I had cheched only spam folder for the first email address finding nothing. It’s just using the Log plugin that I found Woocommerce was sending the mail to a different address.
It seems I can have TWO email registered into my account, then..?Thank you very much.
Hi @namenobodyuses,
It’s not a WooCOmmerce problem, mail was in spam folder
Glad to hear it but you have to work on this with your email hosting provider to establish your email sending reputation. If you want to have better control over your email deliverability make sure your SPF & DKIM security standards are properly configured.
1) I have an admin account in this wp website registered with a mail address (say @gmail) but the order confirmation mail was sent to another address
To clarify, Order on-hold notification is sent to the customer’s email while the New order notification is sent to the specified Recipient(s). Multiple recipients can be added by separating them with a comma. See the screenshot here:
Link to image: https://i.imgur.com/MUyH1Rd.pngIf the New order notification is sent to other emails then I suggest doing a conflict test to see if the issue is caused by a plugin/theme conflict with WooCommerce. Here are the steps for doing a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Best regards.
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