Automatic Apply does not work anymore

Same here, Plus the coupon email is not sending

• This reply was modified 6 months, 4 weeks ago by .. Reason: typo

Hi @virulentscorpio, @lutjebroeker,

Greetings from WebToffee Support!

Thank you for reaching out to us regarding the issue you are experiencing. We’ve tried to replicate the same issue on our end, but we were unable to do so using the latest version of the plugin. In order to better understand and address the problems you’re encountering, could you please provide us with the following information:

1. Clarification on whether only one auto-apply coupon isn’t working or if none of the auto-apply coupons are functioning. If only one auto-apply coupon is not being applied, kindly share the priority of the affected coupon. You can find the priority of auto-apply coupons in Smart Coupons -> All Coupons -> Auto-apply coupons.
2. Information on the number of auto-apply coupons available on your site, and screenshots of the auto-apply coupon settings.
3. WooCommerce System Status report: You can access the System Status report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This report provides details about your site environment and configurations. If you have any privacy concerns, you may share the required information through this link.

Once we have this information, we’ll be better equipped to assist you further.

Additionally, @lutjebroeker, please note that the basic version of the plugin doesn’t provide any coupon emails. Could you please clarify which coupon email you are referring to? If you are using the premium version of the plugin, please note that this forum primarily focuses on supporting the basic version. For further assistance regarding the premium version and to address this issue comprehensively, we recommend raising a support ticket via this link. Our dedicated team will be more than happy to provide you with the necessary assistance.

Thank you both for your understanding and cooperation. We look forward to resolving these issues for you.

Sorry, i found my mistake.
I change the Coupon type to No coupon by accident.
All working now!

Your last version of plugin definetely causes the problem!

I have just 4 auto-apply coupons, which stopped to work on 16.04.2024.

All auto-apply coupons stopped to work, not just one.

It worked perfectly before, I have not changed any settings of the plugin or coupons!

` WordPress Environment

WordPress address (URL): https://
Site address (URL): https://
WC Version: 8.8.3
REST API Version: ? 8.8.3
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: de_DE
External object cache: ? Server Environment

Server Info: Apache/2.4.59 (Debian)
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.24-MariaDB-1:10.5.24+maria~deb11-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

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wccpf: 13
wcpa_pt_forms: 1
wp_global_styles: 1
wpcf7_contact_form: 5
wpcode: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (55)

Coupon Affiliates for WooCommerce: von Elliot Sowersby
RelyWP – 5.13.0

Advanced Product Fields for WooCommerce: von StudioWombat – 1.6.7
All in One SEO Pro: von All in One SEO Team – 4.6.1.1
All In One WP Security: von All In One WP Security & Firewall Team – 5.3.0
WooCommerce Checkout Upsell, Cross-sell and Order Bumps PRO: von Flycart – 1.4.5
Code Snippets: von Code Snippets Pro – 3.6.4
Conditional Payment Gateways for WooCommerce: von WPFactory – 2.2.0
Contact Form 7: von Takayuki Miyoshi – 5.9.3
Simple Custom CSS and JS: von SilkyPress.com – 3.46
Custom Payment Gateways for WooCommerce Pro: von Imaginate Solutions – 1.8.1
Custom Payment Gateways for WooCommerce: von Imaginate Solutions – 1.8.1
Disable Gutenberg: von Jeff Starr – 3.1.1
Duplicate Page: von mndpsingh287 – 4.5.3
Duplicator: von Duplicator – 1.5.9
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: von Thomas Geiger – 1.20.2
Header Footer Code Manager: von 99robots – 1.1.37
WPCode Lite: von WPCode – 2.1.11
Judge.me Product Reviews for WooCommerce: von Judge.me – 1.3.22
Kadence WooCommerce Email Designer: von Kadence WP – 1.5.12
Klarna Payments for WooCommerce: von klarna – 3.4.0
Klaviyo: von Klaviyo
Inc. – 3.3.5

Loco Translate: von Tim Whitlock – 2.6.7
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: von MalCare Security – 5.55
Ni Payment Reminder For WooCommerce: von anzia – 1.2.9
Object Cache Pro: von Rhubarb Group – 1.20.2
One Stop Shop für WooCommerce: von vendidero – 1.6.2
Order Export & Order Import for WooCommerce: von WebToffee – 2.5.1
Real Cookie Banner: von devowl.io – 4.7.6
Real Custom Post Order: von devowl.io – 1.3.84
SOS email: von test –
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 1.24.3

vendidero Helper: von vendidero – 2.2.3
WC Fields Factory: von Saravana Kumar K – 4.1.8
WooCommerce Smart Reminder Emails: von WP Overnight – 2.7.2
Converter for Media: von matt plugins – 5.12.5
Fraud Prevention For Woocommerce: von theDotstore – 2.1.8
WooCommerce Cart Abandonment Recovery: von CartFlows Inc – 1.2.27
Checkout Field Editor for WooCommerce: von ThemeHigh – 2.0.1
Advanced Order Export For WooCommerce: von AlgolPlus – 3.5.1
Woo Payment Discounts: von WPCodelibrary – 1.3.0
Variation Swatches for WooCommerce: von Emran Ahmed – 2.0.31
Advanced Messages for WooCommerce: von Jeroen Sormani – 1.3.4
Checkout Field Editor for WooCommerce (Pro): von ThemeHigh – 3.6.1
WooCommerce Conversion Tracking: von weDevs – 2.0.12
WooCommerce Stripe-Gateway: von WooCommerce – 8.2.0
Germanized für WooCommerce Pro: von vendidero – 3.10.2
Germanized für WooCommerce: von vendidero – 3.16.5
WooCommerce: von Automattic – 8.8.3
WooSidebars: von WooCommerce – 1.4.6
Wordfence Security: von Wordfence – 7.11.5
WP Crontrol: von John Blackbourn – 1.16.3
WP-Dateimanager: von mndpsingh287 – 7.2.6
WP Mail SMTP Pro: von WP Mail SMTP – 4.0.2
WPS Hide Login: von WPServeur
NicolasKulka
wpformation – 1.9.15.2

Smart Coupons For WooCommerce Coupons: von WebToffee – 1.7.0 Inactive Plugins (14)

All in One SEO: von All in One SEO Team – 4.6.1.1
Better Search Replace: von WP Engine – 1.4.6
Breeze: von Cloudways – 2.1.7
Brevo - WooCommerce Email Marketing: von Brevo – 4.0.21
Buttonizer - Smart Floating Action Button: von Buttonizer – 3.4.3
Germanized for WooCommerce Pro: von vendidero – 3.7.3
OMGF: von Daan from Daan.dev – 5.8.0
OMGF Pro: von Daan from Daan.dev – 3.8.2
PayPal PLUS for WooCommerce: von Inpsyde GmbH – 2.2.1
PDF Invoices & Packing Slips for WooCommerce: von WP Overnight – 3.8.2
Sucuri Security - Auditing, Malware Scanner and Hardening: von Sucuri Inc. – 1.8.44
WooCommerce Notification Premium: von Andy Ha (villatheme.com) – 1.4.2.2
WP Mail SMTP: von WP Mail SMTP – 4.0.1
WP Rocket: von WP Media – 3.12.1 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: Object Cache Pro (Drop-in) Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 Tage
Level threshold: –
Log directory size: 174 MB WC Pages

Shop-Basis: #7 - /shop/
Warenkorb: #55 - /cart/
Kasse: #54 - /checkout/
Mein Konto: #53 - /my-account/
Allgemeine Gesch?ftsbedingungen: #374 - /agb/ Theme

Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.18.7
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ? Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/cart/mini-cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/order-received.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/header.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php Klarna Payments Request Log

No Klarna Payment errors: Klarna Countries

Production Countries: AT DE CH
Test Countries: No countries selected Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-04 02:32:48 +02:00
Options: ?
Notes: 24
Onboarding: completed Action Scheduler

Abgebrochen: 1
Oldest: 2024-04-12 15:49:57 +0200
Newest: 2024-04-12 15:49:57 +0200

Abgeschlossen: 25.073
Oldest: 2024-04-02 09:40:24 +0200
Newest: 2024-05-03 09:21:10 +0200

Fehlgeschlagen: 75
Oldest: 2023-01-06 11:55:20 +0100
Newest: 2024-04-09 22:02:43 +0200

Ausstehend: 60
Oldest: 2024-05-03 09:21:40 +0200
Newest: 2024-05-13 06:16:27 +0200 Status report information

Generated at: 2024-05-03 09:21:32 +02:00
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• This reply was modified 6 months, 3 weeks ago by Kobemi.

If you can not find and fix the error, please provide the download link for older version of the free plugin!

Hi @virulentscorpio,

Thank you for providing us with the system status report and further details regarding the issue you are experiencing with the auto-apply feature of the plugin.

We understand the frustration this situation has caused, especially considering that the problem started after the latest plugin update. While we haven’t been able to replicate the issue on our end, we acknowledge the possibility that there may be a conflict with the latest version of the Smart Coupons For WooCommerce plugin and another plugin on your site.

Since it appears that the previous version didn’t cause this issue, I understand that it’s crucial for your business to have this functionality restored. Therefore, you can download the previous version from here.

However, it’s important for us to address the issue you’ve experienced and provide you with a resolution. If feasible for you, we recommend troubleshooting the problem further by deactivating all plugins except the latest version of Smart Coupons For WooCommerce plugin and WooCommerce. Then, check if the issue persists. If the issue doesn’t occur after deactivating other plugins, you can then activate each plugin one by one and check when the issue reappears.

This process will help us identify if there’s a conflict with another plugin and pinpoint the root cause of the problem.

Thank you for your cooperation and understanding as we work to resolve this issue.