• Resolved gltaccone

    (@gltaccone)


    Automatic backup creation and Create Backup Now! button, are not working.
    I can’t obtain backup copy from 2022-11-07.
    When I tried to send debug info the plugin show “there was an error while sharing logs for support”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter gltaccone

    (@gltaccone)

    now manual backup is not working too

    debug code is BMI-XawnD0EQ-98612

    Plugin Author iClyde

    (@iclyde)

    Hi @gltaccone

    It looks like automatic backup can’t work on your server.
    Seems like your hosting provider does not allow to use self-request via cURL.

    To fix manual backups, make sure to restore previous settings.
    As far as I remember it worked for you with default method or browser method.

    1. Browser based backup method: https://prnt.sc/1s1ofpa
    2. Default backup method: https://prnt.sc/1vyex21

    Please, test both for now to see if any of them work.

    Different possibility is that you may not have enough space on your server in order to create the backup. Shared-hosting providers like yours tend to display improper free space value which causes our plugin to run despite the missing space. Which is not correct of course, and can only cause issues.

    My suggestion for now would be:

    1. Try to use remaining backup methods
    2. Make sure you have enough space on the server for the backup, there should be at least 800 MB – 1 GB of free space for your backup.

    Once you confirm above, try to run in once again.

    Let me know if my assumption was right ??
    Thank you!

    Thread Starter gltaccone

    (@gltaccone)

    with Default backup method:?https://prnt.sc/1vyex21 the plugin is working

    thanks for your help

    happy 2023

    Plugin Author iClyde

    (@iclyde)

    Thank you for confirmation, wish you best year of your life ??

Viewing 4 replies - 16 through 19 (of 19 total)
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