Automatic Backup Scheduling is Not Working on LiteSpeed Servers.

Hi,

Please could you send us a copy of the latest backup log?
This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

I’ve started experiencing the same – no more backups. Looks like the issue is Updraftplus wants us to disable security on a host level which is absolutely absurd. Why would we do that?

The issue is described here https://blogaid.net/tips-tuesday-wp-5-6-tour-updraftplus-saves-ga4-default-core-web-vitals/

Updraftplus was contacted but refused to fix the issue.

Hi @mari3000

Could you describe exactly what your issue is?

What is good scheduling and what is bad scheduling?

We have recently made a change in UpdraftPlus free version where when you first save settings for a scheduled backup it will choose a time between 9pm and 7am as these are likely hours the site will not be in use so the backup is more likely to succeed.

If your backups are running at the expected time but are failing then please do send the backup log so we can check why.

Best Wishes,

Ashley

Hi @maxgorky

If you are having problems with your backup then please open your own support request and provide your backup log.

That article you posted has nothing to do with taking backups, it’s an issue where a security rule is incorrectly being triggered when settings are saved in UpdraftPlus.

We asked the user to work with their host to resolve it as it is not something we control.

Best Wishes,

Ashley

@aporter but you clearly asked them to disable security on a host level to make your plugin work, didn’t you?

Hi Bryle @bcrodua,

Thank you for your time to reply. I’m sorry for the delay to respond as I was leaving from internet after submitting this topic, and moreover, I’m not a native English writer and actually I need to so much time to write things using Google Translate. ??

You suggested to sharing log files.

I have some online storage spaces. But they have limits and I don’t want to continue to keep these log files forever for people who seek to way to solve this problem and reach this topic page. That is a burden to me.

So I would like to bring the log files here. Is it possible?

Or can UpdraftPlus provides some space to display these files so that everything usuful is public for everybody a long period?

Alternatively, if you would like to check the log by email, I would send log files to your email address.

Because if I place log files on a web page, I should feel sorry when it might be the broken link and so I’ll have to make an effort to keep it forever. That is a burden to me.

UpdraftPlus doesn’t provide a private contact for Free Users.
So I had to make a topic for the public = everybody, instead of only for me. And since then, I would like to be kind to the public on this topic page.

Emailing to you is free from the responsibility of this kind. So I feel it’s easier for me.

And could you please also read my reply to Ashley @aporter, on this topic page if you’d OK for it?

Thank you for your time to read it, Bryle and everybody.
Regards,
Mari

• This reply was modified 4 years, 3 months ago by mari3000.

Hi Ashley @aporter,

Thank you for your time to reply. I’m sorry for the delay to respond asI was leaving from internet after submitting this topic, and moreover, I’m not a native English writer and actually I need to so much time to write things using Google Translate. ??

You asked me, “What is good scheduling and what is bad scheduling?”

Good for me, means automatic backup is always successfully done everyday around last backup time by clicking “Backup Now” button – as originally UpdraftPlus had been doing until 23 November on my sites, and these backups had done around 2 am to 5 am as my clicking button had done around these time.

Bad for me, means I had set schedule as “Daily” in the Settings tab in the UpdraftPlus, but no automatic backup had done at all since then.
Or Bad means the automatic backup had done but the timings are in the daytime and it would be affect loading time for the visitors. And in this case, I did not done backup in the middle of daytime by clicking “Backup Now” button before the automatic backups.

And I would like to add a point to this topic now.
When I set
Files backup schedule: Manually
Database backup schedule: Manually
in the Settings tab
then go back to Backup/restore tab in the UpdraftPlus.
The tab shows
Next scheduled backups:
Files: Nothing currently scheduled
Database: Nothing currently scheduled

This is quite natural.

However now when I set
Files backup schedule: Daily
Database backup schedule: Daily
in the Settings tab
then go back to Backup/restore tab in the UpdraftPlus.
Next scheduled backups:
Files: XXXX
Database: XXXX
I see around 14:00 on most of my sites in spite of I clicked “Backup Now” button around 2 am to 5 am.
And I don’t want to UpdraftPlus doing backup in daytime.

And there was also such a thing.
The displayed time was before the “current time” at that time.
Unfortunately, I forgot to take a screenshot of the scene.
It was something like this,
“Next scheduled backups would be ‘date of Yesterday’ 14:00 ”
So I was surprised and felt it’s so odd.

Anyway I should take screenshot when I see such odd indication words by UpdraftPlus next time.

+++++++++++++++++++++++++++++++++

Now I would like to change the point of view to focus about code.
As I wrote in my original message of this topic, I tried the code for .htaccess which is suggested on this page by UpdraftPlus, and the code did not work.
https://updraftplus.com/faqs/i-am-having-trouble-backing-up-and-my-web-hosting-company-uses-the-litespeed-webserver/
LiteSpeed webserver back up issue – UpdraftPlus

The code by UpdraftPlus also even affected the process of “Manual” backup and backup process had been stopped at around 20% for so long, so I stopped the batch. So I removed the code from .htaccess and the result was I could do Manual backup.

Before I started writing this message, I just found these ↓ [A] [B] pages, and similar pages on the web.
And they are suggesting codes “differently” from the page about this issue by UpdraftPlus.

I would like to share these links to all the people have this problem.
And I would like to try one of codes on these pages after sharing logs with Bryle @bcrodua as I’m too busy to do everything at once.
And I would report the result here.

[A]
https://www.wordfence.com/help/advanced/system-requirements/litespeed/
Wordfence and LiteSpeed – Wordfence

I feel the explanation of cause of problem is very easy to understand to me. As I’m not a programmer and I’m a designer. And code looks clear.

[B]
https://www.litespeedtech.com/support/wiki/doku.php/litespeed_wiki:php:run-without-timeouts
litespeed_wiki:php:run-without-timeouts [LiteSpeed Wiki]

People can choose code from some variations to suits the each condition. And it sounds nice.

I hope some of codes would work well for people who come here. ??

Thank you for your time to read this long reply, Ashley and everybody.

Best Wishes,
Mari

Hi Bryle @bcrodua,

Thank you for your time to reply. I’m sorry for the delay to respond as I was leaving from internet after submitting this topic, and moreover, I’m not a native English writer and actually I need to so much time to write things using Google Translate. ??

You suggested to sharing log files.

I have some online storage spaces. But they have limits and I don’t want to continue to keep these log files forever for people who seek to way to solve this problem and reach this topic page. That is a burden to me.

So I would like to bring the log files here. Is it possible?

Or can UpdraftPlus provides some space to display these files so that everything useful is public for everybody a long period?

Alternatively, if you would like to check the log by email, I would send log files to your email address.

Because if I place log files on a web page, I should feel sorry when it might be the broken link and so I’ll have to make an effort to keep it forever. That is a burden to me.

UpdraftPlus doesn’t provide a private contact for Free Users.
So I had to make a topic for the public = everybody, instead of only for me. And since then, I would like to be kind to the public on this topic page.

Emailing to you is free from the responsibility of this kind. So I feel it’s easier for me.

And could you please also read my reply to Ashley @aporter, on this topic page if you’d OK for it?

Thank you for your time to read it, Bryle and everybody.
Regards,
Mari