Automatic coupon does not work after update

  • Resolved Andreas

    (@stylingagenten)


    10 months, 3 weeks ago

    Hi, After update to your latest version automatic apply of product does not work anymore. It works to add the coupon manually.

    In the URL I provided I did deactivate all other plugins, still the same issue. It do work if I rollback to previous version. So on my live site I have done the roll back.

    Please check what can be wrong so I can update your plugin again. Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @stylingagenten,

    Greetings from WebToffee Support!

    Thank you for reaching out to us regarding the issue you are experiencing with auto-apply coupons.

    In order to better understand and address the problems you’re encountering, could you please provide us with the following information:

    1. The coupon code and the URL of an eligible product.
    2. Screenshots of the coupon edit pages for the coupon you have created. This will help us understand the settings and configurations of the coupon.
    3. Clarification on whether only one auto-apply coupon isn’t working or if none of the auto-apply coupons are functioning. If only one auto-apply coupon is not being applied, kindly share the priority of the affected coupon. You can find the priority of auto-apply coupons in Smart Coupons -> All Coupons -> Auto-apply coupons.
    4. Information on the number of auto-apply coupons available on your site, and screenshots of the auto-apply coupon settings.
    5. WooCommerce System Status report: You can access the System Status report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This report provides details about your site environment and configurations. If you have any privacy concerns, you may share the required information through this link.

    Once we have this information, we’ll be better equipped to assist you further.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @stylingagenten ,

    We haven’t heard back from you for a while. As this thread has been inactive for some time, we are marking it as resolved.

    If you require any further assistance, please reach out to us using a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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