Automatic e-mails being “Denied by rules”
-
We’ve had occasional e-mail outages for orders placed, but now they’ve completely stopped and nothing we’ve been suggested has solved the issue.
The issue is only with e-mails that are automatically sent out when orders are created and when they’re marked completed. I can resend e-mails manually without any issues.
In WP Mail Log, the receiver column shows “DENIED BY RULE – [email protected].”
The error for each one of these is “You must provide at least one recipient email address.”
-
Hello,
Can you provide a screenshot of the error you can send it via https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.
Also, please provide the following:
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?
Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any other error is being displayed).
Thanks.
`
### WordPress Environment ###WordPress address (URL): https://mechwild.com
Site address (URL): https://mechwild.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?### Server Environment ###
Server Info: nginx
PHP Version: 7.4.30
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.83.1
OpenSSL/1.1.1nSUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.35-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
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shop_order: 6781
shop_order_refund: 280
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wp_template_part: 2### Security ###
Secure connection (HTTPS): ?
Hide errors from visitors: ?### Active Plugins (37) ###
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Akismet Anti-Spam: by Automattic – 4.2.4
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Elementor Pro: by Elementor.com – 3.7.1
Elementor: by Elementor.com – 3.6.6
Essential Addons for Elementor – Pro: by WPDeveloper – 5.1.2
Essential Addons for Elementor: by WPDeveloper – 5.1.4
Facebook for WooCommerce: by Facebook – 2.6.16
DHL Express for WooCommerce PRO: by Flexible Shipping – 1.2.3
Flexible Shipping: by WP Desk – 4.11.9
WordPress.com Editing Toolkit: by Automattic – 3.34907
Gutenberg: by Gutenberg Team – 13.3.0
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Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.21WooCommerce PayPal Payments: by WooCommerce – 1.8.1
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.15.0
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WooCommerce: by Automattic – 6.5.1
WP Dark Mode: by WPPOOL – 2.3.2
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP: by WPForms – 3.4.0
WPForms Lite: by WPForms – 1.7.4.2
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7### Inactive Plugins (2) ###
Classic Editor: by WordPress Contributors – 1.6.2
DHL Express for WooCommerce: by Octolize – 2.0.3### Dropin Plugins (2) ###
advanced-cache.php: advanced-cache.php
object-cache.php: Memcached### Must Use Plugins (1) ###
WP.com Site Helper: by –
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –### WC Pages ###
Shop base: #119 – /shop/
Cart: #120 – /cart/
Checkout: #121 – /checkout/
My account: #122 – /my-account/
Terms and conditions: ? Page not set### Theme ###
Name: Storefront Child
Version: 3.1.0.1640022155
Author URL: https://woocommerce.com/
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 4.1.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?### Templates ###
Overrides: storefront-child/woocommerce/emails/customer-processing-order.php
### WooCommerce PayPal Payments ###
Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?### Action Scheduler ###
Canceled: 5
Oldest: 2022-05-13 14:30:56 -0400
Newest: 2022-05-19 22:32:28 -0400Complete: 5,878
Oldest: 2022-05-11 10:21:54 -0400
Newest: 2022-06-10 16:55:03 -0400Failed: 2
Oldest: 2021-11-24 17:16:28 -0500
Newest: 2021-11-24 17:18:36 -0500Pending: 8
Oldest: 2022-06-10 20:06:11 -0400
Newest: 2022-06-17 10:56:11 -0400### Status report information ###
Generated at: 2022-06-10 17:17:44 -04:00
</blockquote> <blockquote>
2022-06-02T23:59:13+00:00 CRITICAL Uncaught Exception: Invalid product. in /wordpress/plugins/woocommerce/6.5.1/includes/data-stores/class-wc-product-data-store-cpt.php:167
Stack trace:
#0 /wordpress/plugins/woocommerce/6.5.1/includes/class-wc-data-store.php(159): WC_Product_Data_Store_CPT->read(Object(WC_Product))
#1 /wordpress/plugins/woocommerce/6.5.1/includes/abstracts/abstract-wc-product.php(138): WC_Data_Store->read(Object(WC_Product))
#2 /srv/htdocs/wp-content/plugins/product-add-ons-woocommerce/includes/Model/Group.php(316): WC_Product->__construct(5800)
#3 /srv/htdocs/wp-content/plugins/product-add-ons-woocommerce/includes/Frontend/Product.php(521): ZAddons\Model\Group::getByProduct(5800, false, false)
#4 /wordpress/core/6.0/wp-includes/class-wp-hook.php(309): ZAddons\Frontend\Product->add_to_cart_validation(true, 5800)
#5 /wordpress/core/6.0/wp-includes/plugin.php(191): WP_Hook->apply_filters(true, Array)
#6 /wordpress/plugins/woocommerce/6.5.1/includes/class-wc-ajax.php(406): apply_filters(‘woocommerce_add…’, true, 5800, 1)
#7 /wordpress/core/6.0/wp-includes/class-wp-hook.php(307): WC_AJAX::add_to_cart(”)
#8 /wordpress/core/6.0/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#9 /wordpress/core/6.0/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#10 /wordpress/plugins/woocommerce/6.5.1/includes/class-wc-ajax.php(90): do_action(‘wc_ajax_add_to_…’)
#11 /wordpress/core/6.0/wp-includes/class-wp-hook.php(307): WC_AJAX::do_wc_ajax(”)
#12 /wordpress/core/6.0/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(false, Array)
#13 /wordpress/core/6.0/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#14 /wordpress/core/6.0/wp-includes/template-loader.php(13): do_action(‘template_redire…’)
#15 /wordpress/core/6.0/wp-blog-header.php(19): require_once(‘/wordpress/core…’)
#16 /wordpress/core/6.0/index.php(17): require(‘/wordpress/core…’)
#17 {main}
thrown in /wordpress/plugins/woocommerce/6.5.1/includes/data-stores/class-wc-product-data-store-cpt.php on line 167`Hi @huynhcpt
Thank you for the update
I can see from your System Status that your site is using a template override for e-mail processing:
### Templates ### Overrides: storefront-child/woocommerce/emails/customer-processing-order.php
Please try removing/renaming that file on your installation, so that the core
customer-processing-order.php
file is used.Let us know how it goes.
We are experiencing the same issue. First noticed two or three weeks ago. Some emails send fine. Order confirmations to admin and customer do not work. I have tried changing the email destination for order confirmations, but no help.
We do not use the email template override mentioned above. Here is our status report:
### WordPress Environment ### WordPress address (URL): https://www.boundlessoutfitters.com Site address (URL): https://www.boundlessoutfitters.com WC Version: 6.6.0 REST API Version: ? 6.6.0 WC Blocks Version: ? 7.6.0 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1n-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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0.00MB + Engine InnoDB fog_erp_acct_chart_of_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_currency_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_expenses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_expense_checks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_expense_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_financial_years: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_invoices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_invoice_account_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_invoice_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_invoice_details_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_invoice_receipts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_invoice_receipts_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_journals: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_journal_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_ledgers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_ledger_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_ledger_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_ledger_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_opening_balances: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_payment_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_pay_bill: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_pay_bill_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_pay_purchase: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_pay_purchase_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_people_account_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_people_trn: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_people_trn_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_product_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_product_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_product_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_purchase: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_purchase_account_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_purchase_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_purchase_details_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_synced_taxes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB fog_erp_acct_taxes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_tax_agencies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_tax_agency_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_tax_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_tax_cat_agency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_tax_pay: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_transfer_voucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_trn_status_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_acct_voucher_no: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_audit_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fog_erp_company_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_erp_crm_activities_task: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_erp_crm_contact_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_crm_contact_subscriber: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fog_erp_crm_customer_activities: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fog_erp_crm_customer_companies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_erp_crm_save_email_replies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_crm_save_search: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_holidays_indv: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_hr_announcement: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fog_erp_hr_dependents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_erp_hr_depts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_hr_designations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_hr_education: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_erp_hr_employees: Data: 0.02MB + Index: 0.08MB + Engine InnoDB fog_erp_hr_employee_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_erp_hr_employee_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_hr_employee_performance: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_erp_hr_financial_years: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fog_erp_hr_holiday: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_hr_leaves: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_erp_hr_leaves_unpaid: Data: 0.02MB + Index: 0.08MB + Engine InnoDB fog_erp_hr_leave_approval_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_erp_hr_leave_encashment_requests: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fog_erp_hr_leave_entitlements: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fog_erp_hr_leave_policies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_erp_hr_leave_policies_segregation: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_erp_hr_leave_requests: Data: 0.02MB + Index: 0.08MB + Engine InnoDB fog_erp_hr_leave_request_details: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fog_erp_hr_work_exp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_erp_peoplemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_erp_peoples: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fog_erp_people_types: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_erp_people_type_relations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_erp_user_leaves: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_lecm_rewrite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_ninja_table_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_options: Data: 8.36MB + Index: 0.14MB + Engine InnoDB fog_phone_orders_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_postmeta: Data: 6.52MB + Index: 4.03MB + Engine InnoDB fog_postmeta_test: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_posts: Data: 2.52MB + Index: 0.27MB + Engine InnoDB fog_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_termmeta: Data: 0.05MB + Index: 0.06MB + Engine InnoDB fog_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB fog_term_relationships: Data: 0.25MB + Index: 0.14MB + Engine InnoDB fog_term_taxonomy: Data: 0.08MB + Index: 0.03MB + Engine InnoDB fog_tm_taskmeta: Data: 0.22MB + Index: 0.09MB + Engine InnoDB fog_tm_tasks: Data: 0.19MB + Index: 0.02MB + Engine InnoDB fog_usermeta: Data: 7.52MB + Index: 6.03MB + Engine InnoDB fog_users: Data: 0.31MB + Index: 0.33MB + Engine InnoDB fog_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wcpdf_invoice_number_2021: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB fog_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB fog_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wc_customer_lookup: Data: 0.34MB + Index: 0.19MB + Engine InnoDB fog_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB fog_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB fog_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fog_wc_product_attributes_lookup: Data: 0.16MB + Index: 0.22MB + Engine InnoDB fog_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB fog_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fog_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB fog_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wffilemods: Data: 12.55MB + Index: 0.00MB + Engine InnoDB fog_wfhits: Data: 1.02MB + Index: 0.09MB + Engine InnoDB fog_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fog_wfknownfilelist: Data: 6.52MB + Index: 0.00MB + Engine InnoDB fog_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wflogins: Data: 0.41MB + Index: 0.13MB + Engine InnoDB fog_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB fog_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fog_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fog_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB fog_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fog_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB fog_wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB fog_wpml_mails: Data: 0.44MB + Index: 0.00MB + Engine InnoDB fog_yoast_indexable: Data: 2.52MB + Index: 0.69MB + Engine InnoDB fog_yoast_indexable_hierarchy: Data: 0.16MB + Index: 0.20MB + Engine InnoDB fog_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fog_yoast_primary_term: Data: 0.06MB + Index: 0.06MB + Engine InnoDB fog_yoast_prominent_words: Data: 0.17MB + Index: 0.17MB + Engine InnoDB fog_yoast_seo_links: Data: 0.14MB + Index: 0.09MB + Engine InnoDB ### Post Type Counts ### attachment: 499 br_filters_group: 1 br_product_filter: 6 ninja-table: 1 oembed_cache: 15 page: 9 post: 24 product: 685 shop_coupon: 4 shop_order: 604 shop_order_refund: 77 tm_global_cp: 3 wp_block: 2 wp_global_styles: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (33) ### Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.2.1 FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.18.0 Code Snippets: by Code Snippets Pro – 3.1.1 Flexible Shipping UPS: by Octolize – 1.17.11 GA Google Analytics: by Jeff Starr – 20220517 Insert Pages: by Paul Ryan – 3.7.3 Jetpack: by Automattic – 11.0 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.13.58 Ninja Tables: by WPManageNinja LLC – 4.1.14 Phone Orders for WooCommerce (Pro): by AlgolPlus – 3.6.10 PublishPress Future: by PublishPress – 2.7.3 SiteGround Optimizer: by SiteGround – 7.1.2 Storefront Footer Bar: by WooThemes – 1.0.4 Storefront Hamburger Menu: by WooCommerce – 1.2.2 Storefront Powerpack: by WooCommerce – 1.6.1 Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce: by OneTeamSoftware – 1.5.6 Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.2 Order Splitter for WooCommerce: by Fahad Mahmood – 4.6.4 USPS Simple Shipping for Woocommerce: by dangoodman – 1.6.2 Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.2 WooCommerce Stripe Gateway: by WooCommerce – 6.4.1 Pixel Manager for WooCommerce: by SweetCode – 1.17.9 WooCommerce PayPal Payments: by WooCommerce – 1.8.1 WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.16.0 WooCommerce Shipping & Tax: by WooCommerce – 1.26.0 WooCommerce TM Extra Product Options: by ThemeComplete – 6.0.3 WooCommerce: by Automattic – 6.6.0 Wordfence Security: by Wordfence – 7.5.11 Yoast SEO: by Team Yoast – 19.1 WP Mail Logging: by Wysija – 1.10.4 WPForms Lite: by WPForms – 1.7.4.2 Yoast SEO: WooCommerce: by Team Yoast – 14.6 YITH WooCommerce Name Your Price: by YITH – 1.3.0 ### Inactive Plugins (3) ### Enable Media Replace: by ShortPixel – 3.6.3 Storefront Blog Customiser: by WooCommerce – 1.3.0 Storefront Pricing Tables: by WooCommerce – 1.1.0 ### Dropin Plugins (1) ### object-cache.php: Memcached ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #139 - / Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #27 - /my-account/ Terms and conditions: #28 - /blog/ ### Theme ### Name: Storefront Child Version: 1.0 Author URL: https://woocommerce.com Child Theme: ? Parent Theme Name: Storefront Parent Theme Version: 4.1.0 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ? ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: US WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-06-18 17:11:17 -04:00 Options: ? Notes: 139 Onboarding: completed ### Action Scheduler ### Complete: 421 Oldest: 2022-05-18 13:17:43 -0400 Newest: 2022-06-17 15:08:16 -0400 Pending: 5 Oldest: 2022-06-18 13:17:14 -0400 Newest: 2022-06-20 15:51:49 -0400 ### Status report information ### Generated at: 2022-06-17 15:30:24 -04:00
Hi @tdaholdings2022!
Since every case and setup is different, kindly create your own topic so we can look further into it and assist you properly.
You can create a new topic here:
https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0You can include all the things you have done so we can start from where you left.
Cheers!
Hi @huynhcpt!
It has been a while since the last time we heard back from you, I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.
Cheers!
- The topic ‘Automatic e-mails being “Denied by rules”’ is closed to new replies.