Automatic email not sent after user seubscribes again

  • Resolved marcovisona

    (@marcovisona)


    8 years, 7 months ago

    Hello,
    I’ve setup my mailpoet installation to send an automatic email when someone subscribes to a certain list, and this works fine.

    Unfortunately if the user unsubscribes from my newsletters (for instance clicking on the unsubscribe link contained in the newsletters) and then changes his mind and he subscribes again using the form on my site, the automatic email is not sent again.

    How can I do force sending the automatic email when an user subscribes again to the newsletter?

    Thanks in advance

    https://www.ads-software.com/plugins/wysija-newsletters/

Viewing 2 replies - 1 through 2 (of 2 total)

  • I’ve unsubscribed and resubscribed myself a half dozen times while I’m testing the functionality of the plugin, and it has sent me a Confirmation Email every single time.

    I realize that answer doesn’t help you, but I post it to let you know that it seems it is SUPPOSED to work the way you want it to work.

    I might suggest double-checking your plugin settings and maybe adding a note or form somewhere that says, “Having trouble with your subscription? Contact us, and we’ll fix it right up for you.” That also does’t resolve your problem, but it gives users an option when “things don’t seem to be working right.” If they email you asking to be confirmed, you can do it manually in the Subscribers section of the plugin.

    @ciaobellaz, get in touch with Kim please: https://support.mailpoet.com/contact/

    @marcovisona we’ve intended it that way: if a subscriber was already on the list, unsubscribed and rejoined, he won’t get the automatic emails again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Automatic email not sent after user seubscribes again’ is closed to new replies.