Automatic newsletter sent out old post

  • Hi Mailpoet, yesterday I created an automatic newsletter for new posts to be sent out at 7am each morning. The system said it would send out a new post if there was new content within 13 hours. There was no new content, the most recent post was a couple weeks old. But this morning I and everyone else on my list received the most recent old post as if it was new. Embarrassing and, in my experience, subscribers hate that kind of thing. How could this have been prevented?

    Now I look at my dashboard and see that the automatic newsletter reads “Next send out in 22 hours 23 minutes (if there’s new content)”, I am worried that it will send out my old content again as if it was new. Please advise. Thank you

    https://www.ads-software.com/plugins/wysija-newsletters/

Viewing 6 replies - 1 through 6 (of 6 total)

  • We’re very sorry that this happened leelalove, but it’s the first time we see this happening as well. If there’s a problem, MailPoet usually don’t send the latest post. On your case it send an older post. I’m not sure this is exactly what happened. Try creating a test list with only your email and change that automatic newsletter to only send to your list (to you alone). If that ends up happening again, let us know!

    Thread Starter Deep Spring Farmer

    (@leelalove)

    Hi, I tried as you suggested, a new automatic newsletter set to send most recent post. I didn’t have any new posts, and the newsletter did not send out an old post. So my system did not replicate the problem – yay.

    I looked at the old post that the initial newsletter send out erroneously, to see if I had revised it and that the post was sent by revision date, but there were no recent revisions. So it appears to be a mystery as to why the automatic newsletter sent out an old post. I am glad for us all that it doesn’t happen to others.

    Exactly, that was a really weird issue.

    Thread Starter Deep Spring Farmer

    (@leelalove)

    Hi, I need to re open this support request.
    The test newsletter that you suggested I send out, I selected users, thinking I was on the list, but wasn’t, so I didn’t see that the newsletter was sent out erroneously, because it went to my husband’s email.
    So now I see there is still a problem, that if I create a new automatic newsletter, it is picking up the most recent Old post, and sending it out as if it were new. The mailpoet plugin has done this twice now, once to my whole email list, and once just to users.
    Can you help me figure this out?

    Yes, get in touch with us over here: https://support.mailpoet.com/wordpress-forums/

    Thread Starter Deep Spring Farmer

    (@leelalove)

    Thank you for the support. Rafael suggested that I change the newsletter setting to send immediately, instead of once a day at my chosen time.
    Inconclusive as to why the newsletter setting sent out an old post.

Viewing 6 replies - 1 through 6 (of 6 total)
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