Automatic refunds from Woo not available

  • Resolved domwe

    (@domwe)


    2 years, 1 month ago

    Hi there,

    since we updated from the old PayPal Gateway to this plugin, we are missing the option to create automatic refunds from the order detail page within WooCommerce. Instead, refunds have to be processed manually via PayPal.

    Webhooks are working fine though and all orders so far have been processed. Did you just remove the automatic refund option in WooCommerce?

    Thanks & best regards,
    Dominik

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @domwe,

    Did you just remove the automatic refund option in WooCommerce?

    Nothing in this regard was removed and refunds via WooCommerce should be working.
    If you don’t see the refund button, could you please resubscribe the webhooks anyway from the new Connection tab and check again if the refund button is still missing?
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    Hopefully, the above information helped you out.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Kind regards,
    Niklas

Viewing 2 replies - 1 through 2 (of 2 total)
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