Automatic reminder not working for all orders

  • Resolved sidneyvanderstoep

    (@sidneyvanderstoep)


    2 years ago

    Hi all!

    I’m having some strange issues with the automatic reminder. I’ve enabled this for all orders with the status ‘completed’ and for all categories and all rolls. But it’s not planned for al completed orders. What could this be?

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  • Neo WhiteRabbit

    (@longnguyen89)

    Hi,

    Thank you for using CusRev.

    Can you please share some screenshots of the Orders page and our plugin settings page Review > Settings > Review Reminder tab?

    You can also follow this solution: No Review Reminders Are Sent to troubleshoot the issue.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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