Automatic user creation

  • Resolved hiboubox

    (@hiboubox)


    6 years, 8 months ago

    Hi All,
    I try the wsdesk plugin, and have some question :
    1/ I’ve chech automatic user creation, and that does’nt work (no user creation)
    2/ how to create a user ticket (for him, if I open ticket by phone).

    Regards.
    Sam

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    1. When you enable create WordPress user while guest user submits the tickets through the form it should create a new user. If you are not able to get it working please raise a ticket here:- https://wsdesk.com/support/

    One of our support executives will look into the issue and provide you with a fix.

    2. You can create a new ticket from the main ticket area using a ‘+’ button at the top right corner of the main ticket list. Hope this is what you want. Please correct me if I wrongly understood your query.

    Thread Starter hiboubox

    (@hiboubox)

    Hi,
    Tks for answer.
    For 1, I’ve create ticket.

    For 2, when I use the ‘+’ button, where can I select customer account ?

    Regards.
    Sam

    Hi,

    To create a new ticket, click on the ‘+’ button and enter the email address of the ticket requester in the raiser’s email id tab.

    For further details please refer our documentation:- https://wsdesk.com/documentation/#tickets

Viewing 3 replies - 1 through 3 (of 3 total)
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