• Resolved inweco

    (@inweco)


    Hello,
    we are currently operation a WooCommerce-website on which we offer several payment-gateways. Two pf those gateways are PayPal and Klarna. At the moment the status of the Klarna-payments is automatically updates based on the updates of the actual order on our WooCommerce-website. The PayPal-payments have to be updated manually which is very time consuming. I would like to find out whether there is a way to setup the PayPal-plugin in a way that the WooCommerce-website also automatically communicates with the PayPal-account and changes the status of the payments as soon as the order is marked as shipped. Is that possible? Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi there @inweco

    Thank you for getting in touch. In order to have a better understanding of the store’s set up, could you please share a copy of your site’s System Status, with its URL visible? You can find it via WooCommerce > Status. Select Get system report and then click the Copy for support button.?You can either paste it in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us (as it provides additional paste settings).

    Looking forward to hearing from you!

    Thread Starter inweco

    (@inweco)

    Sure. Please let me know if you need any further info. Here is the site-report:
    
    
    
    WordPress Environment
    
    WordPress address (URL): https://psa-partner.de
    Site address (URL): https://psa-partner.de
    WC Version: 7.2.1
    REST API Version: ?</img> 7.2.1
    WC Blocks Version: ?</img> 8.9.2
    Action Scheduler Version: ?</img> 3.5.2
    Log Directory Writable: ?</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?</img>
    Language: de_DE
    External object cache: ?</img>
    
    Server Environment
    
    Server Info: Apache/2.4.54 (Debian)
    PHP Version: 7.4.32
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?</img>
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    Database
    
    WC Database Version: 7.2.1
    WC Database Prefix: wp_
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    Datenbank-Datengr??e: 803.18MB
    Datenbank-Indexgr??e: 315.68MB
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    wp_woocommerce_order_itemmeta: Daten: 30.56MB + Index: 21.06MB + Engine InnoDB
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    Security
    
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    Active Plugins (60)
    
    Inweco custom functions: von Dennis Müller – 1.0
    Inweco custom landingpages: von Dennis Müller – 1.0
    Inweco custom payment reminder emails: von Dennis Müller – 1.0
    Inweco custom stock quantity reduction: von Dennis Müller – 1.0
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    Elementor: von Elementor.com – 3.9.1
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    Klarna Order Management for WooCommerce: von klarna
    krokedil – 1.7.1
    
    Klarna Payments for WooCommerce: von krokedil
    klarna
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    One Stop Shop für WooCommerce: von vendidero – 1.3.4
    Popup Maker: von Popup Maker – 1.17.1
    Pretty Links: von Pretty Links – 3.2.8
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    Slider Revolution: von ThemePunch – 6.6.7
    Sale Alert: von WPoperation – 2.0.6
    Category Order and Taxonomy Terms Order: von Nsp-Code – 1.7.4
    Trusted Shops Easy Integration for WooCommerce: von vendidero – 1.0.6
    UpdraftPlus - Backup/Restore: von UpdraftPlus.Com
    DavidAnderson – 2.22.25.0
    
    vendidero Helper: von vendidero – 2.1.6
    Weglot Translate: von Weglot Translate team – 3.8.3
    WooCommerce Conditional Payment Methods Pro: von WP Super Admins – 1.15.1
    Woo Manage Fraud Orders: von Prasidhda Malla – 2.6.1
    Advanced Order Export For WooCommerce: von AlgolPlus – 3.3.3
    WooCommerce Product Attachment: von theDotstore – 2.1.5
    Product Feed PRO for WooCommerce: von AdTribes.io – 12.1.1
    Sofortüberweisung / Klarna Gateway für Woocommerce: von Michael Leithold – 1.3.4
    WooCommerce Sold Individually for Variations: von PT Woo Plugins (by Webdados) – 0.7
    Follow-Up Emails: von WooCommerce – 4.9.20 (Update auf Version 4.9.34 ist verfügbar)
    WooCommerce Amazon Pay: von WooCommerce – 2.3.0
    WooCommerce Stripe-Gateway: von WooCommerce – 7.0.1
    Germanized für WooCommerce Pro: von vendidero – 3.6.2
    Germanized für WooCommerce: von vendidero – 3.11.2
    WooCommerce Order Status Manager: von SkyVerge – 1.14.0
    WooCommerce: von Automattic – 7.2.1 (Update auf Version 7.2.2 ist verfügbar)
    Wordfence Security: von Wordfence – 7.8.2
    Yoast SEO: von Team Yoast – 19.13
    WP Crontrol: von John Blackbourn & Mitwirkende – 1.15.0
    LiveChat: von LiveChat – 4.5.8
    WP Mail SMTP: von WPForms – 3.7.0
    WP Rocket: von WP Media – 3.12.3.3
    Smush: von WPMU DEV – 3.12.4
    WPForms Custom Captcha: von WPForms – 1.6.0
    WPForms: von WPForms – 1.7.8
    Custom Product Tabs for WooCommerce: von YIKES
    Inc. – 1.8.2
    
    YITH WooCommerce Customize My Account Page: von YITH – 3.5.0
    
    Inactive Plugins (3)
    
    Breeze: von Cloudways – 2.0.14
    WooCommerce Conditional Payment Methods: von WP Super Admins – 1.15.1
    WooCommerce Google Analytics Integration: von WooCommerce – 1.5.18
    
    Dropin Plugins (2)
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Object Cache Pro (Drop-in)
    
    Must Use Plugins (1)
    
    Object Cache Pro (MU): von Rhubarb Group – 1.17.0
    
    Settings
    
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    Force SSL: –
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    Currency Position: right_space
    Thousand Separator: .
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    exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    
    Connected to WooCommerce.com: ?</img>
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Shop-Basis: #8 - /sortiment/
    Warenkorb: ?</img> Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block.
    Kasse: ?</img> Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.
    Mein Konto: #11 - /mein-konto/
    Allgemeine Gesch?ftsbedingungen: #205 - /agb/
    
    Theme
    
    Name: Betheme Child
    Version: 2.0
    Author URL: https://muffingroup.com
    Child Theme: ?</img>
    Parent Theme Name: Betheme
    Parent Theme Version: 26.6.6
    Parent Theme Author URL: https://muffingroup.com/
    WooCommerce Support: ?</img>
    
    Templates
    
    Archive Template: Dein Theme hat eine woocommerce.php-Datei
    was dazu führt
    dass du das Template woocommerce/archive-product.php nicht überschreiben kannst
    da woocommerce.php h?her gewichtet wird als archive-product.php. Das ist beabsichtigt
    um Darstellungsprobleme zu verhindern.
    
    Overrides: betheme/woocommerce/archive-product.php
    betheme/woocommerce/cart/cart-totals.php
    betheme/woocommerce/cart/cart.php
    betheme/woocommerce/cart/cross-sells.php
    betheme/woocommerce/cart/mini-cart.php
    betheme/woocommerce/checkout/form-checkout.php
    betheme/woocommerce/content-product.php
    betheme/woocommerce/content-single-product.php
    betheme/woocommerce/loop/loop-end.php
    betheme/woocommerce/loop/loop-start.php
    betheme/woocommerce/loop/no-products-found.php
    betheme/woocommerce/loop/pagination.php
    betheme/woocommerce/myaccount/downloads.php
    betheme/woocommerce/notices/error.php
    betheme/woocommerce/notices/success.php
    betheme/woocommerce/single-product/add-to-cart/external.php
    betheme/woocommerce/single-product/meta.php
    betheme/woocommerce/single-product/product-image.php
    betheme/woocommerce/single-product/product-thumbnails.php
    betheme/woocommerce/single-product/related.php
    betheme/woocommerce/single-product/sale-flash.php
    betheme/woocommerce/single-product/tabs/description.php
    betheme/woocommerce/single-product/tabs/tabs.php
    betheme/woocommerce/single-product/title.php
    betheme/woocommerce/single-product/up-sells.php
    betheme/woocommerce/single-product-reviews.php
    
    Klarna Payments Request Log
    
    2022-12-22 15:50:38: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:45:31: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:44:52: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:44:51: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:37:29: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:37:29: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:37:24: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:37:24: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:34: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:34: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:32: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:32: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:28: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:28: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:27: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <h3>Klarna Countries</h3> <p>Production Countries: AT DE<br /> Test Countries: No countries selected</p> <h3>Admin</h3> <p>Enabled Features: activity-panels<br /> analytics<br /> coupons<br /> customer-effort-score-tracks<br /> experimental-products-task<br /> experimental-import-products-task<br /> experimental-fashion-sample-products<br /> shipping-smart-defaults<br /> shipping-setting-tour<br /> homescreen<br /> marketing<br /> multichannel-marketing<br /> mobile-app-banner<br /> navigation<br /> onboarding<br /> onboarding-tasks<br /> remote-inbox-notifications<br /> remote-free-extensions<br /> payment-gateway-suggestions<br /> shipping-label-banner<br /> subscriptions<br /> store-alerts<br /> transient-notices<br /> woo-mobile-welcome<br /> wc-pay-promotion<br /> wc-pay-welcome-page</p> <p>Disabled Features: minified-js<br /> new-product-management-experience<br /> settings</p> <p>Daily Cron: ?</img> Next scheduled: 2022-12-23 10:00:20 +01:00<br /> Options: ?</img><br /> Notes: 111<br /> Onboarding: completed</p> <h3>Action Scheduler</h3> <p>Complete: 23.603<br /> Oldest: 2022-11-23 02:34:04 +0100<br /> Newest: 2022-12-23 02:30:58 +0100</p> <p>Failed: 8<br /> Oldest: 2021-05-15 01:14:58 +0200<br /> Newest: 2022-12-21 20:33:23 +0100</p> <p>Pending: 15<br /> Oldest: 2022-12-23 02:35:58 +0100<br /> Newest: 2022-12-29 04:17:47 +0100</p> <h3>Status report information</h3> <p>Generated at: 2022-12-23 02:34:59 +01:00<br /> `</p>
    Saif

    (@babylon1999)

    Hello @inweco,

    Can you please share with us the name or link of the PayPal plugin you’re using?

    I didn’t find it in your system status report.

    Look forward to hearing back from you.

    Thread Starter inweco

    (@inweco)

    We are using the default PayPal-method which came with the first installation of WooCommerce. I think I remember reading somewhere that this payment-method is no longer a part of the default-WooCommerce-installation. I could be wrong about this though. All I know for sure is that we didn’t have to install an additional plugin for the PayPal-payment-method.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @inweco

    We are using the default PayPal-method which came with the first installation of WooCommerce. I think I remember reading somewhere that this payment-method is no longer a part of the default-WooCommerce-installation. I could be wrong about this though. All I know for sure is that we didn’t have to install an additional plugin for the PayPal-payment-method.

    You are correct. PayPal standard has been hidden from new WooCommerce installations.

    We strongly encourage everyone using PayPal standard to use the recommended PayPal Payments extension instead, which is our full-stack solution (credit card processing, PayPal checkout, subscriptions, pay later options, etc.)

    For better support with WooCommerce, we recommend you work towards upgrading to PayPal Payments.

    That said, could you follow the guide here to debug the order status issue? Ideally, if IPNs are working as expected, your order status should update appropriately.

    Do keep us posted on how this troubleshooting works out for you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Automatically update PayPal-status based on order-settings’ is closed to new replies.