Automatically update PayPal-status based on order-settings
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Hello,
we are currently operation a WooCommerce-website on which we offer several payment-gateways. Two pf those gateways are PayPal and Klarna. At the moment the status of the Klarna-payments is automatically updates based on the updates of the actual order on our WooCommerce-website. The PayPal-payments have to be updated manually which is very time consuming. I would like to find out whether there is a way to setup the PayPal-plugin in a way that the WooCommerce-website also automatically communicates with the PayPal-account and changes the status of the payments as soon as the order is marked as shipped. Is that possible? Thanks in advance.
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Hi there @inweco
Thank you for getting in touch. In order to have a better understanding of the store’s set up, could you please share a copy of your site’s System Status, with its URL visible? You can find it via
WooCommerce > Status
. SelectGet system report
and then click theCopy for support
button.?You can either paste it in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us (as it provides additional paste settings).Looking forward to hearing from you!
Sure. Please let me know if you need any further info. 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Overrides: betheme/woocommerce/archive-product.php betheme/woocommerce/cart/cart-totals.php betheme/woocommerce/cart/cart.php betheme/woocommerce/cart/cross-sells.php betheme/woocommerce/cart/mini-cart.php betheme/woocommerce/checkout/form-checkout.php betheme/woocommerce/content-product.php betheme/woocommerce/content-single-product.php betheme/woocommerce/loop/loop-end.php betheme/woocommerce/loop/loop-start.php betheme/woocommerce/loop/no-products-found.php betheme/woocommerce/loop/pagination.php betheme/woocommerce/myaccount/downloads.php betheme/woocommerce/notices/error.php betheme/woocommerce/notices/success.php betheme/woocommerce/single-product/add-to-cart/external.php betheme/woocommerce/single-product/meta.php betheme/woocommerce/single-product/product-image.php betheme/woocommerce/single-product/product-thumbnails.php betheme/woocommerce/single-product/related.php betheme/woocommerce/single-product/sale-flash.php betheme/woocommerce/single-product/tabs/description.php betheme/woocommerce/single-product/tabs/tabs.php betheme/woocommerce/single-product/title.php betheme/woocommerce/single-product/up-sells.php betheme/woocommerce/single-product-reviews.php Klarna Payments Request Log 2022-12-22 15:50:38: KP Create Session Response code: 401 Response message: {"headers":[],"body":"401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:45:31: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:44:52: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:44:51: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:37:29: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:37:29: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:37:24: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:37:24: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:34: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:34: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:32: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:32: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:28: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:28: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2022-12-21 17:36:27: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <h3>Klarna Countries</h3> <p>Production Countries: AT DE<br /> Test Countries: No countries selected</p> <h3>Admin</h3> <p>Enabled Features: activity-panels<br /> analytics<br /> coupons<br /> customer-effort-score-tracks<br /> experimental-products-task<br /> experimental-import-products-task<br /> experimental-fashion-sample-products<br /> shipping-smart-defaults<br /> shipping-setting-tour<br /> homescreen<br /> marketing<br /> multichannel-marketing<br /> mobile-app-banner<br /> navigation<br /> onboarding<br /> onboarding-tasks<br /> remote-inbox-notifications<br /> remote-free-extensions<br /> payment-gateway-suggestions<br /> shipping-label-banner<br /> subscriptions<br /> store-alerts<br /> transient-notices<br /> woo-mobile-welcome<br /> wc-pay-promotion<br /> wc-pay-welcome-page</p> <p>Disabled Features: minified-js<br /> new-product-management-experience<br /> settings</p> <p>Daily Cron: ?</img> Next scheduled: 2022-12-23 10:00:20 +01:00<br /> Options: ?</img><br /> Notes: 111<br /> Onboarding: completed</p> <h3>Action Scheduler</h3> <p>Complete: 23.603<br /> Oldest: 2022-11-23 02:34:04 +0100<br /> Newest: 2022-12-23 02:30:58 +0100</p> <p>Failed: 8<br /> Oldest: 2021-05-15 01:14:58 +0200<br /> Newest: 2022-12-21 20:33:23 +0100</p> <p>Pending: 15<br /> Oldest: 2022-12-23 02:35:58 +0100<br /> Newest: 2022-12-29 04:17:47 +0100</p> <h3>Status report information</h3> <p>Generated at: 2022-12-23 02:34:59 +01:00<br /> `</p>
Hello @inweco,
Can you please share with us the name or link of the PayPal plugin you’re using?
I didn’t find it in your system status report.
Look forward to hearing back from you.We are using the default PayPal-method which came with the first installation of WooCommerce. I think I remember reading somewhere that this payment-method is no longer a part of the default-WooCommerce-installation. I could be wrong about this though. All I know for sure is that we didn’t have to install an additional plugin for the PayPal-payment-method.
Hi @inweco
We are using the default PayPal-method which came with the first installation of WooCommerce. I think I remember reading somewhere that this payment-method is no longer a part of the default-WooCommerce-installation. I could be wrong about this though. All I know for sure is that we didn’t have to install an additional plugin for the PayPal-payment-method.
You are correct. PayPal standard has been hidden from new WooCommerce installations.
We strongly encourage everyone using PayPal standard to use the recommended PayPal Payments extension instead, which is our full-stack solution (credit card processing, PayPal checkout, subscriptions, pay later options, etc.)
For better support with WooCommerce, we recommend you work towards upgrading to PayPal Payments.
That said, could you follow the guide here to debug the order status issue? Ideally, if IPNs are working as expected, your order status should update appropriately.
Do keep us posted on how this troubleshooting works out for you.
- The topic ‘Automatically update PayPal-status based on order-settings’ is closed to new replies.