Automation bug

Hi @pierremichaux

I’m sorry you experience such troubles. The error you mention is not related to ShopMagic.

To debug this issue, firstly check Logs → Outcomes page – it’s possible that some automations actually fire, but cannot be finished due to some error. If that’s so – anything should be on this page.

If this doesn’t bring any piece of information, I would ask you to collect ShopMagic’s logs and send it over to us to analyze.

You can enable logging in ShopMagic by heading to ShopMagic → Settings → General → Enable logging. Let ShopMagic work for some time (day or two) collecting logs, or make a test purchase which leads to an email not being sent. Importantly, to download the log file you should seek in your server’s error log or (if you’ve enabled WordPress debugging by setting WP_DEBUG and WP_DEBUG_LOG to true in wp-config.php) in wp-content/debug.log on your website (usually accessed through FTP connection).

If hope either way, you will be able to give us more detailed information about the issue to help you resolve it.

Best regards,
Bartek

I’m closing this thread due to lack of response. Feel free to continue the conversation, if any troubles arise or you will try to provide more information.

Best regards,
Bartek