Automation not Activating

  • Resolved NginUS

    (@nginus)


    1 year, 3 months ago

    I’m setting up MailPoet for the first time at the part where I set up the first automation & I have everything at defaults & it hangs with 2 progress indicators, 1 in the Activate button and another circular one below it. Stays there for minutes before I give up.

    I asked the help bot what to do & followed its troubleshooting steps, so now I have another thing set up to notify subscribers of blog posts even though my site doesn’t have a blog… The other things were working fine, cron & task scheduler.

    Could use a hand. Thanks in advance.

    • This topic was modified 1 year, 3 months ago by NginUS. Reason: url wrong

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hello @nginus,

    When activating an Automation, it should confirm you are ready and that everything is configured correctly before it’s activated and starts running/processing.?

    If there is any type of issue/error, it will generally display some kind of alert (i.e. red text indicating what is wrong).? If there’s no warning/alert, and you are sure that you’ve configured the Automation, then you should be able to just confirm and activate the automation like this:

    FkoFfU+

    Link to full image: https://d.pr/i/FkoFfU

    You did not share a screenshot of what you see, but when you scroll up in the sidebar a bit, do you see the Activate button to confirm, like in the screenshot above?

    Thread Starter NginUS

    (@nginus)

    This is where it hangs, it’s the default welcome one.

    Plugin Support B C. a11n

    (@battouly)

    Thanks for sharing the screenshot.

    Let’s take a look at this from your site admin dashboard.

    Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Also, please follow these steps:?How to Create an Administrator Account and include the login credentials in your email (that you send via ticket bot here in the forums).

    We will be able to help you further there.

    Thread Starter NginUS

    (@nginus)

    I sent that email on Friday the 29th. No word from anyone yet & it’s now the 2nd.

    • This reply was modified 1 year, 2 months ago by NginUS.
    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again @nginus ????,

    I have just replied to your email with a fix for your issue.

    Cheers

    Thread Starter NginUS

    (@nginus)

    Thanks, after editing the email block it would activate with no problem. In the meantime I had created a welcome email in the other tab for emails, so I didn’t wind up needing this automation in the end. Good to know that automations as a whole are functional though. Thanks for your help.

    Plugin Support B C. a11n

    (@battouly)

    Hi @nginus,

    Glad we could help! Thanks for sharing your feedback.

Viewing 7 replies - 1 through 7 (of 7 total)
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