• Resolved manhal

    (@manhal)


    Hi,

    I got probelm with my checkout page it automaticly add full subtotal to the order

    any suggestion regarding this issue

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there, @manhal! Thanks for contacting us. I’m happy to help you.

    Do you mind sharing more details about the issue so we can get a better understanding of the situation?

    When you say it adds full subtotal to the order, do you mean it duplicates the order?

    The more details you can share with us, the better. If you can also share screenshots to show what you see on your end, that would be great. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter manhal

    (@manhal)

    Hi carolm

    Thanks for the responde

    No the subtotal are added to every order

    Here is the woo report:

    ` WordPress Environment
    
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    no fatal error

    and here the screenshot of the issue

    https://snipboard.io/5x8Jyg.jpg

    you clearly see the subtotal is added automatically

    Thanks again for the support

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello manhal

    Thank you for sharing SSR and a screenshot.

    The subtotal that you are seeing is an expected output.
    This subtotal shows the cost of products before shipping rates are applied.

    https://snipboard.io/rGoEpJ.jpg

    Please let me know if you are facing another problem.
    It would be helpful if you could add a few more products to your cart and then go to the Checkout page.

    I look forward to your reply. ??

    Thread Starter manhal

    (@manhal)

    Thanks for the quick support

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘automticly add subtotlal to order’ is closed to new replies.