Autoplay issue

Hi @vaan0426!

This kind of problem can happen when there is a JavaScript error on your admin area caused by a plugin or theme file. You should use Chrome to figure out the issue -> go to your Smart Slider admin page where the problem happens -> press F12 -> click on Console -> refresh the page. The error should appear pointing to the file causing it. If you see it pointing to a plugin, you can try to turn that off and check again. If you see it pointing to us, or your theme, or you aren’t sure where it points to, please send me a screenshot of your Console screen to [email protected] and we will try to help!

Hi, thanks for your fast support.

The log:

Some messages have been moved to the Issues panel.
admin.php?page=smart-slider3&nextendcontroller=slider&nextendaction=edit&sliderid=3&groupID=0:1 Mixed Content: The page at ‘https://buket.bg/wp-admin/admin.php?page=smart-slider3&nextendcontroller=slider&nextendaction=edit&sliderid=3&groupID=0’ was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘https://buket.bg/waf/id/1606232887’. This request has been blocked; the content must be served over HTTPS.
smartslider-backend.min.js?ver=157a13af:1 {readyState: 0, getResponseHeader: ?, getAllResponseHeaders: ?, setRequestHeader: ?, overrideMimeType: ?,?…}
(anonymous) @ smartslider-backend.min.js?ver=157a13af:1
i @ jquery.js?ver=1.12.4-wp:2
fireWith @ jquery.js?ver=1.12.4-wp:2
x @ jquery.js?ver=1.12.4-wp:4
c @ jquery.js?ver=1.12.4-wp:4
XMLHttpRequest.send (async)
send @ jquery.js?ver=1.12.4-wp:4
ajax @ jquery.js?ver=1.12.4-wp:4
o.ajax @ smartslider-backend.min.js?ver=157a13af:1
t.onSaveSubmit @ smartslider-backend.min.js?ver=157a13af:1
dispatch @ jquery.js?ver=1.12.4-wp:3
r.handle @ jquery.js?ver=1.12.4-wp:3
trigger @ jquery.js?ver=1.12.4-wp:3
(anonymous) @ jquery.js?ver=1.12.4-wp:3
each @ jquery.js?ver=1.12.4-wp:2
each @ jquery.js?ver=1.12.4-wp:2
trigger @ jquery.js?ver=1.12.4-wp:3
n.fn.<computed> @ jquery.js?ver=1.12.4-wp:4
t.actionSave @ smartslider-backend.min.js?ver=157a13af:1
dispatch @ jquery.js?ver=1.12.4-wp:3
r.handle @ jquery.js?ver=1.12.4-wp:3

There seem to be a http/https issue on your website, that https://buket.bg/ only allows contents to come from https://buket.bg/, but for some reason in your case https://buket.bg/ is used. That entire https://buket.bg/waf/id/ link seems to be kind of weird, as I think you should rather see a wp-admin link, even if the http part of the link is wrong. As I read on Google, waf probably means a Firewall. Do you know if you have a Firewall installed on your server, which redirects your urls through itself?

Also, just to make sure that your WordPress is configured correctly, please check your left WP admin menu’s Settings -> Configuration -> WordPress Address (URL) and Site Address (URL), where you should have the https links of your website.