Autorenew failed 20 minutes ago, now pay 3x as much???

  • Resolved MacDoodle

    (@macdoodle)


    7 years, 6 months ago

    Some time ago, I made a bulk purchase of keys. I guess a few months ago, there was a mix up when I was changing a key over from one domain to another, I think the auto-renew unset itself.

    At exactly noon today, I get an email saying that key didn’t auto-renew, “click here to renew”. When I go in to renew, I’m being told that in order to renew the key that expired 20 minutes prior, I now have to pay the same price as a single site, which doesn’t seem right especially if I already have bulk keys. I tried changing it back to auto-renew, that didn’t do anything.

    Guess I was hoping that they had the same kind of consideration that I have for my customers by allowing a 24 hour (or more) grace period to get it taken care of without penalty.

    My question is – doesn’t anybody know how to get it to renew at the bulk rate and not the single rate? Or do I have to move this domain to my one of my last available keys and lose that key?

    Yes, I know they have premium support for this – but that’s only available M – F 8am – 5pm, EST. And it’s Saturday. Soooooooo…. Yeah. I was just kind of hoping somebody else has had this problem and knows what to do. :-/

    • This topic was modified 7 years, 6 months ago by MacDoodle.
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  • Thread Starter MacDoodle

    (@macdoodle)

    It renewed last night. I don’t know if that’s normal or if somebody helped it. *shrug*

    Solution is either set it back to auto-renew & wait, or set it back to auto-renew and start asking question. ??

    Hi MacDoodle,
    I confirm that if you set the key back to “auto-renew”, a new attempt will be made, which I believe is what happened in this case.

    Since we aren’t allowed to provide premium support on www.ads-software.com, just in case you have any other question, please follow this link to open a new support ticket and we will reply as soon as we can.

    Thanks.

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