Autoresponder sent to not yet activated subscribers

  • This warning on the Autoresponders listing page (admin.php?page=newsletters-autoresponders) says:

    Please note that autoresponder emails are only sent to Active subscriptions. Once a subscription is Active, the autoresponder email will queue.

    Unfortunately the oppsite happens. After my configured delay of 1 min the welcome email is always sent to new subscribers even if they havn’t confirmed. (I have configured double-opt-in.)

    This behaviour is whether desired nor GDPR compliant, since I’m not allowed to send further emails …

    How can I on myself create the behavior as it is intended?

    Thanks.

    • This topic was modified 5 years, 5 months ago by Frank.
    • This topic was modified 5 years, 5 months ago by Frank.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tribulant Software

    (@contrid)

    @t-mug

    We are currently testing on our side and will revert back here shortly.

    @t-mug

    We tested and we couldn’t duplicate the issue on our side, it only sends to active subscriptions.

    Can you submit a ticket to our help desk so we can investigate on your website, please?

    https://tribulant.com/support/

    Thank you

    Thread Starter Frank

    (@t-mug)

    Thank you very much for your quick reply!

    Unfortunately access to the website is not possible at the moment, but I forgot to mention, that I use a remote site for collecting mail subscribers and I send data by a form with action=”…” defined as “<newsletters_domain>?wpmlmethod=offsite&form=1” as recommended for remote usage. The data I send by field names (POST variables) are form_id, list_id[], email and subscribe. All works fine. Except that the autoresponder mail is sent out instantly although the subscriber hasn’t confirmed yet.

    Do you have an idea?

    Thanks for sticking your thoughts into this scenario.

    • This reply was modified 5 years, 5 months ago by Frank.
Viewing 3 replies - 1 through 3 (of 3 total)
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