Autorize or capture

  • Resolved ArcticFritid

    (@metuza)


    5 years, 1 month ago

    Hello,

    I am using 3 other payment gateways and all of these i have set to autorize payment only and order status is then set to processing automatically.

    I can not get this to work with Stripe. If i set it to autorize payment it takes order status on hold / awaiting payment.

    The problem with this is that i am using “on hold / awaiting payment” when i need to edit an order so i have disabled emails for this order status to avvoid customers getting the lots of on hold emails when i do edit/saving order. This also means that Stripe users does not get their order confirmation which is sent on processing.

    Is there any way around this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @metuza – When the Stripe payment gateway is set to authorize, orders made via Stripe will have the status on hold – this is by design as you’ve noticed.

    As a workaround, you might need a plugin like WooCommerce Custom Order Status Manager which allows you to create custom status and determine when those order emails are sent.

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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