Autosync Does Not Work

Hi,

Thanks for contacting us about this issue you see in Square. Can you share more on the site configuration, please? Is this instance using the latest versions of WordPress and WooCommerce? I understand the site is using v2.0.8, and that you’re hesitant to make the update. I recommend temporarily updating this to v2.1.0 to see if the issue persists in that configuration. If it does not appear then the issue was clearly with the older version of the plugin. If it does, then it tells me the issue is more with the configuration than the plugin itself. You can use v2.0.8 again by downloading it directly from this link:

https://downloads.www.ads-software.com/plugin/woocommerce-square.2.0.8.zip

I also suggest checking the settings for each of the products that fail to update the images to ensure all of the Square settings are properly configured there as well. Please test these things then reply with any updates so we can find the solution to this.

Thanks!

I already tried that and it broke the site completely with the same issues others have reported ie “An error occurred, please try again or try an alternate form of payment.” and “3D Secure Verification Token is missing”, so I reverted back to 2.0.8

WooCommerce status reports nothing wrong with the configuration. The logs don’t report anything suspicious either. Again, stock does sync bidirectionally (so the products are correctly set) but images don’t get updated from Square to Woo automatically, only when doing a manual update of the inventory. I can not go through each product individually as there are over 8,000 products.

Also, you didn’t address this from my original post: “Additionally, can the frequency of the cron job for the auto-sync be increased? Someone could buy a product at his brick-n-mortar store and someone can purchase the same item online before that auto-sync initiates.”

Thanks

Hello,

Thanks for getting back to us on this. I am seeing that there are issues related to the current Square release that have been identified by the developers. Some stores see the warning,

> “An error occurred, please try again or try an alternate form of payment.”

This is related to a missing 3D Secure Verification Token. You can test for this with the following process:

Temporarily update to the latest version of Square and conduct a test purchase after logging has been enabled in the gateway settings (WooCommerce → Settings → Payments, then click on Square in the list there- not the Square tab at the top of the page which has a separate logging option related to syncing).

There should be an error log after this in WooCommerce → Status → Logs tab now that starts with square_credit_card and will mention the missing 3D Secure Verification Token. **IF** that is the error you see, you can fix this with the following process:

Install the Code Snippets plugin and add to following code to it:

add_filter( 'wc_square_is_3d_secure_enabled', '__return_false' );

Test again after flushing all caching and/or CDNs being used to speed content delivery.

A second issue is related to the Address 2 line in the checkout page. If it is hidden, some stores see a similar error.

https://d.pr/i/rD5Pcb

I recommend testing both of these issues to see if correcting one of them will help.

Hi,

We haven’t heard from you on this. I am going to mark this issue as <b>Resolved</b> at this time. If you have more on this or anything else, feel free to open a new forum post.

Take care!