Avatar Not Saving On Upload

  • Resolved elaraweb

    (@elaraweb)


    2 years, 1 month ago

    Hi,

    I tested this plugin on a blank install and default theme, and it works perfectly.

    When I try to use it on my website when I upload an avatar (front-end) via the form and submit, nothing happens; the avatar is not added/updated.

    I have no caching plugins enabled – I’m using Oxygen Builder (which disables the default WP theme system).

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter elaraweb

    (@elaraweb)

    Hmm,

    I cloned my website to a local environment, disabled all plugins (other than basic user avatars) and reverted to 2021 theme. Uploaded images are still not saved.

    Hello @elaraweb,

    I’m sorry this is not working as expected. I’ve done a test on a clean site and can not replicate this issue.

    Can you tell me how you are uploading on the front end? Are you using the [basic-user-avatars] shortcode or another plugin?

    If you upload from the user admin profile page, does it work then?

    Any additional information you can provide may help me replicate or offer steps to correct this behavior.

    Kim W

    Thread Starter elaraweb

    (@elaraweb)

    Hi @kimwhite,

    I created a fresh WP install with Oxygen Builder installed, and Basic User Avatars is working as intended. Strangely though, I have cloned my own website to local, disabled all plugins (other than Basic User Avatars), and nothing has been uploaded.

    All uploads are done via Basic User Avatars – it isn’t working uploading via wp-admin either.

    Is there somewhere I can send the wp-admin login details if that’d help?

    Thanks

    EDIT – I’ve now got this working! Uploads are now working fine. I am using the [basic-user-avatars] shortcode on the same page where the user avatar is displayed (<?php echo get_avatar( get_the_author_meta( ‘ID’ ), 256 ); ?>)

    If I upload a new avatar, the new avatar is shown within the [basic-user-avatars] shortcode; however, I need to clear my browser cache actually to see the new avatar with the get_avatar function)

    • This reply was modified 2 years, 1 month ago by elaraweb.
    • This reply was modified 2 years, 1 month ago by elaraweb. Reason: Thought it was working...turns out it isn't
    • This reply was modified 2 years, 1 month ago by elaraweb.

    Thank you for providing these details. I can not recreate this in my environment.

    It is never allowable to provide login information in the www.ads-software.com forums.

    However, if you can provide your Site Health Information, I can better understand your setup and hosting environment.
    https://www.paidmembershipspro.com/wordpress-site-health/

    Kim W

    Thread Starter elaraweb

    (@elaraweb)

    Hi Kim,

    I wasn’t planning on posting my login details on a public forum, don’t worry!

    All is working; however, I face a browser caching issue – I have to clear the browser cache to see the latest avatar uploaded. I see it’s already listed on GitHub as an issue.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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