AvaTax is not calculating tax at woocommerce checkout page

  • Resolved shishir06

    (@shishir06)


    4 years, 7 months ago

    I’m using AvaTax at woocommerce 4.0.1. I have set up a sandbox account of avalara to test. I’m getting tax value at cart page, but at checkout page it’s not calculating. If I enable address validation functionality of AvaTax plugin, then tax is calculating at checkout page. But I don’t want to force user to validate the address. Any advice?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    For support om Avatax, please open a support ticket at https://woocommerce.com/my-account/tickets/. I’m asking as this forum is only geared towards supporting the core aspects of the WooCommerce plugin itself.

    Thanks!

    Thread Starter shishir06

    (@shishir06)

    Hi,

    But Avatax is a free plugin and it’s saying that –

    Free Users: Note that we only provide assistance for those who have purchased a product at WooCommerce.com. For WooCommerce support, try the: WooCommerce Forums.

    Even Avatax is not listed at ‘Help with my extensions’. I tried to contact to avalara and they said Avatax is maintained by woocommerce and I should contact woocommerce.

    Regards-

    Thread Starter shishir06

    (@shishir06)

    Hi,

    I solved the issue, it was not the issue of AvaTax plugin. To calculate tax, company should have Nexus setup from avalara admin. In my case it was missing.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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