AvaTax not displaying tax for Apple/Google Pay

  • Resolved ahvenllc

    (@ahvenllc)


    3 years, 6 months ago

    I found this (closed) support thread and I am having exact same problem but with square payment processing. https://www.ads-software.com/support/topic/avatax-not-passing-tax-value-to-apple-pay-google-pay/

    Taxes are not shown when you select Google or Apple Pay options at checkout. However, when you complete the purchase tax is factored in on the backend. This is a big deal, as customers are not being shown their full total before paying. After payment is complete their order summary shows the accurate total, but not before. I have tried everything listed in the previous thread I linked to, but nothing has worked.

    This is a very easy process to reproduce. As long as square, WooCommerce, and Avatax are linked together, this issue will display itself before completing checkout

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi, @ahvenllc!

    Although the thread you linked to pertains to Stripe, your issue might still be related.

    To start, can you share with us your settings under WooCommerce > Settings > Tax? You can use https://snipboard.io/ to share those screenshots with us.

    Thread Starter ahvenllc

    (@ahvenllc)

    https://snipboard.io/ilAneE.jpg

    Plugin Support lionel.a11n

    (@lioneldaniel)

    Thanks @ahvenllc!

    Can you confirm that this only happens with Avatax enabled? That will help us isolate the issue. If it happens without Avatax, the next step would be to proceed to a fuller test for theme or plugin conflicts.

    We look forward to hearing back from you so we can get to the bottom of this.

    Plugin Author Automattic

    (@automattic)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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