AVIF not served anymore after disable and re-enable plugin

  • Resolved masvil

    (@masvil)


    4 months ago

    I tested the plugin with a newly uploaded JPG.
    Enable it to compress & convert the new uploaded images is enabled.

    At first, the image is served as AVIF type as expected.
    If I disable and re-enable the plugin, the image is served as JPG type.

    Let me know if you need more details.

    • This topic was modified 4 months ago by masvil.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @masvil

    Thanks for your feedback.

    We are going to take a look at the issue and get back to you as soon as we can.

    All the best,

    WPvivid Support Team

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello @masvil

    When CompressX is disabled, the rules it has created in the .htaccess file will be deleted as well, that is to avoid conflicts with other image optimization plugins.

    Normally, when the plugin is enabled (again), the rules will be automatically created.

    In your case, you can check whether the rules of CompressX exist in the .htaccess file.

    All the best,

    WPvivid Support Team

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello @masvil

    Additional information:

    Please kindly note that the .htaccess file we’ve been referring to is the one located in the wp-content folder and the root Uploads folder, not the one in the website root directory. Please make sure to check the right .htaccess files.

    Btw, we’ve released a new version of the plugin 0.9.7 where we’ve fixed some bugs. Please update the plugin and let us know if you still have any issues using the plugin.

    All the best,

    WPvivid Support Team

    Thread Starter masvil

    (@masvil)

    Thank you for the follow-up.

    Both .htaccess correctly update on plugin activation and deactivation, but after the 1st deactivation onwards the image is always served as JPG type instead of AVIF type, accordingly to Chrome Incognito (cache purged).

    I’ve set up a staging site for you on the same environment/stack. Feel free to let me know how I can privately contact you to provide an admin access and all the steps to reproduce the issue.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello @masvil

    Thanks but we are not permitted to ask for access information in this forum.

    We’d try to do some further tests and keep you posted on any updates.

    All the best,

    WPvivid Support Team

    Thread Starter masvil

    (@masvil)

    I understand. Indeed, by “privately contact you” I meant through a contact form you can point me to or something. Up to you! ??

    Plugin Support tonyrobins

    (@tonyrobins)

    Thanks.

    If you get any other questions regarding the plugin. Feel free to contact us via this form.

    All the best,

    WPvivid Support Team

    Thread Starter masvil

    (@masvil)

    I just sent you a message via the form. Now you can reproduce the issue by yourself.

    Plugin Support tonyrobins

    (@tonyrobins)

    Thanks @masvil

    All the best,

    WPvivid Support Team

    Thread Starter masvil

    (@masvil)

    The support resolved the issue.

    Plugin Support nicholas2019

    (@nicholas2019)

    Hello,

    Thank you for the update on the issue. It’s great to hear that the problem has been resolved. Don’t hesitate to let us know if you need help with anything else.

    Have a nice day.

Viewing 11 replies - 1 through 11 (of 11 total)
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