AVOID, COSTED US THOUSANDS $$$

  • Avoid this plugin and it’s paid version like a plague, it costed us thousands of dollars in wrong ads and wrong ads optimization.

    The support is non existent, they reply automatically quickly but they don’t act at all on the problem.

    The Google audiences were not populating, it was a straight 4 months disaster that endangered the life of our company.

    I found a way better solution by using Pixel Manager, it fixed every problem like magic.

    On top of that they tried to trick me into cancelling the PayPal dispute saying that without cancelling it they can only refund after 90 days.

    This is a complete BS and is borderline fraudulent.

Viewing 1 replies (of 1 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @caesarsandiego,

    I really apologize for your frustration here. I checked into our support records to try and understand more about what happened.

    At the time you reached out to us, MonsterInsights was already removed and Analytics had been running for a number of months. Although we’re not certain, typically issues relating to duplication of orders is due to having multiple trackers present on a website. We include a Site Health notice for customers so that it can be resolved, but you can also try following the steps as outlined in our guide to ensure tracking is working as expected:?https://www.monsterinsights.com/how-to-check-if-google-analytics-is-working/

    Something else to keep in mind is if you didn’t launch your online store with MonsterInsights running, and instead switched over to MonsterInsights at some point, a select number of orders in the middle of being processed may potentially get tracked twice since MonsterInsights has no way of knowing if an order already exists within your Google Analytics reports, prior to being installed. Moving forward, newer orders that are placed while MonsterInsights is running won’t experience this quirk.

    For Google Ads, MonsterInsights helps with this by making it easy to insert your conversion ID and label code into your WordPress site (specifically for eCommerce tracking), but for creating or managing your conversions, this is done within your Google Ads dashboard, where you’ll be able to verify the conversion status. If there are any issues, Google’s troubleshooting guide has steps you can try to troubleshoot why your conversions aren’t firing as expected prior to running a campaign. Please see here:?https://support.google.com/google-ads/troubleshooter/10028419?hl=en

    For issues with audiences showing as empty, there are some troubleshooting methods to try that Google suggests here: https://support.google.com/analytics/answer/13327091?hl=en

    And lastly, I am really sorry that the communication around the PayPal dispute was not clear, we simply wanted to offer a streamlined refund process.

    We appreciate your feedback and truly want each of our customers to have the best possible experience. If you have suggestions on how we can help make this or anything else better, please let us know. We truly appreciate any ideas you may be willing to share.

    Thanks, and we hope you might be willing to give us another shot down the road.

Viewing 1 replies (of 1 total)
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