Avoid this plugin

Unfortunate to see you post this. As you said, for a free plugin we’ve been extremely responsive and trying to help you figure this out. The fact is we have thousands of users that are not having issues at all.

You said you were going to post a ticket so we could work more directly together, and now suddenly you just go with a 1 star review..??

I’m sorry you’re having issues, but again, I think the problem is on your side, which is why I wanted to work more directly with you to find the problem and resolve it.

I did post the ticket. It took 2 days to get a response and the response was not to my satisfaction. So, I’m afraid I am looking at four weeks that has cost my business an unacceptable amount of time and money. So, that 1 star is reflective of my experience. I cannot speak for anyone else using this plugin, but since you have so many happy users, I’m sure you needn’t lose any sleep over this unhappy user.

Thank you for your time in any case.

Moreover, for me, this has not been a ‘free’ plugin. It has cost my business a great deal of money, making it probably the most expensive plugin I have ever used.

I see a review as having a two-fold purpose: one to let other prospective users know what to expect (I have shared my experience in that regard) and two: to help the developer to improve.

So, my advice to you: this plugin is dealing with the payments system. Bottom line, if it goes wrong, it is costing a business money. It took you a week to even suggest opening a ticket. Once I opened that ticket, I got no response whatsoever for 36 hours. The response I then received was to ask me to go and test your plugin by switching off other plugins and themes to see what “might” be going wrong. I gave your support team screenshots, detailed reports and still they couldn’t even hazard a guess as to what might be causing the problem, let alone investigate it in a timely manner. No business has the time to spend weeks losing revenue while the plugin support scratches their head in disbelief. Free or not, the basic criteria for any plugin is that it works. And when you get a report that it’s not working, you fix it pronto.

So, I trust this will help you to review your own procedures and to make improvements for the sake of helping others.

I care about ANY unhappy user.

We weren’t scratching our heads. We’ve been following standard troubleshooting procedures with you for WordPress / WooCommerce sites.

I understand that you’ve had a bad experience for one reason or another, and I agree that reviews are good for the sake of the future users and the developer. However, a 1 star review is basically saying that EVERYTHING about this plugin and the team behind it is horrible, and that’s simply not the case.

What I really wanted to do was get our lead developer connected with you so we can test directly on your site to figure this out once and for all. My general support person saw your post and started with the initial troubleshooting steps (asking you to disable other plugins temporarily) because he probably didn’t realize we’d already been through with you elsewhere.

Again, I understand your point. Payments can’t fail, and apparently they have been for you. For the sake of your own site, our future users, and ourselves, though, I would love to figure out what’s going on.

If you’re up for it I’d like to do that direct testing, figure this out, and hopefully get you to update this review once everything is working as expected for you.