Yes, I agree the support is not great, or pretty bad even. Most likely because the dude is overwhelmed. The plugin is kind of ok and could become even great, but not at this rate. Suggestions to the dude:
– Communicate. And do it often. It doesn’t cost anything and your customers need to know you’re still around. Respond to your paying customers emails. Right now it feels like the plugin has been abandoned.
– Fix bugs. Way too many issues are open and not being addressed. Some are low hanging which could be done quickly, and some are major, like crashing sites that should be prioritized.
– Develop. Looking at the activity here and on github it doesn’t look like much is happening. Can’t remain stagnant.
– Hire. If you’re stretched thin, get help.
– Support. The pro version costs like any other premium plugin but the support is anything but premium. This is not sustainable.
If you don’t turn this around, the moment a better alternative shows up, which it will, you’re going to see a mass exodus of your customers. Hope this helps.
Thanks.
