AVS Error When Processing Payment

  • Resolved starfiredev

    (@starfiredev)


    5 years, 11 months ago

    One of our client’s websites is set up with the official Woocommerce Authorize.net AIM plugin to process their payments. Ordering as a customer is no problem and we’ve confirmed it’s been set up properly.

    This client takes a lot of orders over the phone so your plugin is supposed to be a good solution for keeping the entire ordering process on one page.

    However despite the customer’s billing info being input correctly on the “Add Order” page we get this error every time:

    “The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.”

    We’ve tried this with sending the billing address info enabled and disabled in the plugin settings. Would there be a reason this info is not being sent over properly?

    Thank you for your time.

Viewing 3 replies - 16 through 18 (of 18 total)
  • Thread Starter starfiredev

    (@starfiredev)

    I heard back from the client and they are still having issues placing orders through the backend.

    Plugin Author bfl

    (@bfl)

    OK, I’m going to try something else. Process a new payment on an order that has billing and shipping information, and then send me the order ID and a screenshot of the Authorize.Net Transaction Detail popup. And don’t delete the order. Thanks.

    Plugin Author bfl

    (@bfl)

    Hey @starfiredev. If this is getting to be too much, you can use the following workaround:

    Disable the billing details option that you mentioned and then set the Transaction was submitted without a billing address option in your AVS settings to anything other than Decline. That would cause transactions processed with this plugin to bypass AVS but would not affect transactions processed by customers. You may also need to do something similar for the shipping details. If you go this route, you can delete the user you created for me.

    Or have you decided to switch to Shopify? Let me know what you end up doing.

Viewing 3 replies - 16 through 18 (of 18 total)
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