Awaiting status – order getting stuck

  • ibl92

    (@isabella92)


    10 months ago

    Hello!

    We are using Woocommerce, Svea and Visma.

    We have two orders from 9th of may with the woocommerce status “awaiting status”.

    If I click in on any of the two orders and look at the “Svea window” to the right. It says:

    Awaiting status
    The order is awaiting its final status from Svea and will be updated automatically. You do not need to do anything with this order, but if you want to check the status immediately, you can do so by clicking the button below.

    1) Why does this order get stuck like this?
    2) How do I fix this? When this happened before I clicked on a “check status now”-button, and for whatever reason that made the order go through. When I try to do this today it doesn’t work.

    I have contacted Svea directly as well as Sharespine who are responsible for the integration between Visma and Woocommerce. Both of them are telling me this must be a problem with the platform woocommerce.

    PS: We updated all of our plugins yesterday (Woocommerce 8.5.2 and Svea checkout for Woocommece 2.7.2)

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hey there, @isabella92! Thanks for contacting us.

    PS: We updated all of our plugins yesterday (Woocommerce 8.5.2 and Svea checkout for Woocommece 2.7.2)

    Please note that the current WooCommerce version is 8.8.3. So please make sure to update it, the theme, WordPress and any other plugin that needs it to the most updated version.

    I have contacted Svea directly as well as Sharespine who are responsible for the integration between Visma and Woocommerce. Both of them are telling me this must be a problem with the platform woocommerce.

    As I understand the issue is with Svea specifically, correct? If you deactivate it, do you still have the issue?

    Can you share a screenshot of what you see so we can take a look? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    We will do our best to help you, but please note that this forum is for WooCore only, if the issue only happens with Svea activated, they are the ones that need to help you with this ??

    Looking forward to your reply.

    Have a wonderful day!

Viewing 1 replies (of 1 total)
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