Awarded Certificate Not Being Displayed

  • Resolved daramolav1

    (@daramolav1)


    1 month, 3 weeks ago

    I created a certificate and set an engagement up so that it is awarded when the course I created is completed. I see on the frontend that it goes from the default text of “You do not have any certificates yet.” to a blank page. When I right click and click inspect to see the computed HTML. It’s just an empty list item in the certificate loop. The following is the elements shown:

    <ul class="llms-certificates-loop listing-certificates loop-cols-3">

         <li class="llms-certificate-loop-item certificate-item">

        </li>
    </ul>

    On the backend, I see that the certificate was awarded to the student. Not sure why this is happening since none of the certificate code was edited.

    • This topic was modified 1 month, 3 weeks ago by daramolav1.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Nick Mariano

    (@reddotinmotion)

    Hi @daramolav1,

    Could you check what the Status of the awarded certificate is? If the status is anything other than Published, it will not appear on the frontend of the student dashboard page. If that is the case, you can just manually change the Status to Published.

    If that does not work, kindly check if there are theme or plugin conflicts.

    Thread Starter daramolav1

    (@daramolav1)

    Hi @reddotinmotion thanks for getting back to me. I tried everything you said and still cannot see certificates on the frontend.

    Thread Starter daramolav1

    (@daramolav1)

    Hi @reddotinmotion I actually solved the issue of the certificate not showing up by updating the LifterLMS plugin but ran into a new issue. I overrided the built-in template files to customize the appearance and functionality of the website. But problem is that I directly modified the template files and my changes will be lost once I update the plugin. I have already created a child theme, made sure it was active, found files that I want to edit. I then made the changes.

    I want to know if there’s a way to update the plugin without losing the existing changes. Things to note are that I customized and even added several files and folders so going through each file and folder to copy it over might be troublesome and the file path where the edits were made is wp-content/plugins/lifterlms.

    Plugin Support Nick Mariano

    (@reddotinmotion)

    Hi @daramolav1

    I’m glad the issue with the certificates has already been solved. As for the issue with preventing LifterLMS overrides from being gone once you update LifterLMS, one way to prevent that is to store all your edits inside a child theme. That approach is documented in lifterlms.com/docs/lifterlms-templates. If your edits involve using hooks (actions or filters), you can also just use the free Code Snippets plugin to store and run those custom PHP codes.

    Thread Starter daramolav1

    (@daramolav1)

    Will do thank you for your help

Viewing 5 replies - 1 through 5 (of 5 total)
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